2016 -2020 Delivery Manager of Acorio's Ava Program @
2014 -2016 Manager of Applications Support @
2013 -2016 Manager, End User Services @
2011 -2013 IT Operations Manager @
2010 -2011 IT Services Manager, North America @
2008 -2010 Global Service Delivery Manager @
2005 -2008 IT Service Delivery Manager, Business Process and Information Technology @
1999 -2005 Systems Director @
1998 -1999 Systems Manager @
1994 -1998 Help Desk Manager @
1994 Computer Operator @
Thomas Sweeney Education
Harvard University
(English, History)
1986-1991
Thomas Sweeney Skills
ITIL
Vendor Management
Program Management
IT Operations
IT Strategy
Cloud Computing
IT Management
IT Service Management
SharePoint
Business Analysis
Disaster Recovery
Process Improvement
Security
SDLC
Project Management
Management
System Deployment
Enterprise Architecture
Outsourcing
CRM
Leadership
Service Delivery
Information Security
Help Desk Support
Service Desk
Data Center
Active Directory
Information Technology
Technical Support
Business Process
Testing
BMC Remedy
Sla
Windows Server
Virtualization
Computer Security
Troubleshooting
Incident Management
Business Continuity
Software Development Life Cycle (SDLC)
Business Process Improvement
Customer Relationship Management (CRM)
Thomas Sweeney Summary
Thomas Sweeney, based in Braintree, MA, US, is currently a Director of Professional Services at Echostor Technologies. Thomas Sweeney brings experience from previous roles at Acorio and BMC Healthnet Plan/Well Sense Health Plan. Thomas Sweeney holds a 1986 - 1991 Harvard University. With a robust skill set that includes ITIL, Vendor Management, Program Management, IT Operations, IT Strategy and more. Thomas Sweeney has 2 emails and 1 mobile phone numbers on RocketReach.
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