Thomas Monaghan Email & Phone Number
President @ Percepta
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Thomas Monaghan Location
- Montreal, QC, CA
Thomas Monaghan Work
- President @ (January 2026 - Present)
- SVP Operations Excellence and Innovation @ (June 2024 - February 2026)
- Senior Vice President @ (July 2023 - February 2026)
- Group Vice President, Tech and Retail @ (September 2022 - November 2024)
- Vice President of Emerging Markets @ (November 2021 - October 2022)
- Vice President and General Manager Canada @ (April 2017 - December 2021)
- Vice President and General Manager EMEA for TeleTech @ (November 2012 - April 2017)
- Executive Director, Program Operations @ (September 2011 - November 2012)
- Director, Program Operations @ (November 2010 - September 2011)
- Senior Service Delivery Manager @ (December 2009 - January 2011)
- Program Manager @ (July 2009 - December 2009)
- Operations Supervisor @ (May 2008 - May 2009)
- Team Leader @ (October 2006 - May 2008)
- manager @ (January 2006 - January 2008)
- Lead Agent @ (May 2006 - October 2006)
- Customer Service Representative @ (January 2006 - May 2006)
- Customer services agent @ M M Group (May 2004 - September 2004)
Thomas Monaghan Education
- Institute University of Ulster
Bachelor's degree (business management; Finance, Accountancy and Management)
2002-2006 - University of Ulster
Business Management (HR, Marketing, Economics, IT, etc)
2002-2006 - Institute Grosvenor Grammar
GCSE; s (International Business)
1995-2002
Thomas Monaghan Skills
- Account Management
- Analysis
- BPO
- Build Strong Relationships
- Business Acumen
- Business Development
- Business Innovation
- Business Process Outsourcing (BPO)
- Business Strategy
- Client Relationship Strengthening
- Communication
- Contact Center Management
- Contact Centers
- Contract Management
- Contract Negotiation
- Critical Thinking
- Cross-functional Team Leadership
- Culture Change
- Customer Advisory Boards
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Service Management
- Customer Success
- Digital Transformation
- Executive Leadership
- Financial Analysis
- Leadership
- Mergers & Acquisitions (M&A)
- Negotiation
- Operational Efficiency
- P&L Accountability
- P&L Management
- People Development
- Performance Improvement
- Portfolio Management
- Problem Solving
- Process Improvement
- Project Management
- Retention Strategies
- Sales Growth
- Sales Management
- Strategic Initiatives
- Strategic Planning
- Strategic Thinking
- Strategic Vision
- Strategy
- Transition Management
- Vendor Management
- Workforce Management
- Team Management
- Coaching
- Human Resources
- Management
- Sales
- Microsoft Excel
- Microsoft Office
- Outlook
- Microsoft Word
- PowerPoint
- Process Engineering
- Public Speaking
- Team Leadership
- Operations Management
- Customer Satisfaction
- Call Centers
- Performance Management
- Training
- Employee Training
- Operations
- Service Delivery Management
- Offshoring
- Program Management
Thomas Monaghan Summary
- Thomas Monaghan, based in Montreal, QC, CA, is currently a President at Percepta. Thomas Monaghan brings experience from previous roles at TTEC. Thomas Monaghan holds a 2002 - 2006 Bachelor's degree in business management; Finance, Accountancy and Management @ Institute University of Ulster. With a robust skill set that includes Account Management, Analysis, BPO, Build Strong Relationships, Business Acumen and more. Thomas Monaghan has 1 emails and 1 mobile phone numbers on RocketReach.
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