2007 -2021 Manager – Enterprise Service Management (ITSM) @
2014 -2017 Production Operations Manager - IT Service Management and Application Support @
2010 -2014 Global Process Owner - IT Change and Release Management @
2007 -2009 IT Change Manager @
2002 -2007 Service Desk Manager @
2001 -2002 IT Project Manager @
1999 -2001 Information Technology Services Manager @ MCLAREN HEALTHCARE CORP
1997 -1999 Contact Center Operations Manager @ Jackson National Life Insurance Company
1989 -1997 Contact Center Operations Manager @ ELECTRONIC DATA SYSTEMS (EDS) CORPORATION
Thomas Maher Education
Michigan State University
BA (Communication)
Thomas Maher Skills
ITIL
Strategic Planning
Team Building
Vendor Management
Cross-functional Team Leadership
Customer Service
Change Management
BMC Remedy
Team Leadership
Process Improvement
Project Management
IT Management
Incident Management
IT Service Management
Management
Leadership
IT Strategy
Business Analysis
Troubleshooting
SharePoint
Software Documentation
Microsoft Office
Product Development
Cross Functional Team Leadership
Financial Analysis
Software Development
Thomas Maher Summary
Thomas Maher, based in Lansing, MI, US, is currently a Director Enterprise Service Management (ESM and ITSM) at Acrisure. Thomas Maher brings experience from previous roles at CarMax and Amway. Thomas Maher holds a BA in Communication @ Michigan State University. With a robust skill set that includes ITIL, Strategic Planning, Team Building, Vendor Management, Cross-functional Team Leadership and more. Thomas Maher has 3 emails and 4 mobile phone numbers on RocketReach.
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