2004 -
2011 Owner and President @ T. L. Harrison Group
2001 -
2004 Senior Manager, Customer Care Operations @ Synapse Group, Inc. (a division of Time Warner)
2000 -
2001 Customer Service Group Manager, Assistant Vice President @ Webster Financial Corporation
1992 -
1999 Bank Senior Manager, Vice President @
Thomas Harrison Education
Southern Polytechnic State University 1985
-
1990
Thomas Harrison Skills
Call Center
BPO
Vendor Management
Strategic Planning
Process Engineering
Mentoring
Compliance
Process Improvement
Operations Management
Customer Relations
Customer Service
Account Management
Team Building
Sales Management
Outsourcing
New Business Development
Performance Management
Customer Satisfaction
Customer Retention
Problem Solving
Business Process
Coaching
Vendor Relations
Team Leadership
Workforce Management
Client Services
Business Management
Executive Management
Forecasting
Quality Assurance
Customer Experience
Excel
Start-ups
Cost Reduction
Management Consulting
Call Centers
Management
Customer Acquisition
Strategy
Human Resources
Talent Acquisition
Sales
CRM
Analysis
Retail
Contact Centers
Sales Operations
Strategic Partnerships
Business Development
Business Process Improvement
International
Business Lines
Magazines
Vendors
Start Ups
Consideration
Business Services
Trade Unions
Explore
Solutions
IV
Consolidate
Aol
Attachment
Hearing
Media Technologies
Training
Can Help
Waterfalls
Staff Development
Project Management
One Site
System Monitoring
Basics
Resume
Services
Nmt
Convenience
Finance
Thomas Harrison Summary
Thomas Harrison, based in Brunswick, GA, US, is currently a Director of Operations at Afni, Inc.. Thomas Harrison brings experience from previous roles at Afni, Inc., NIIT Technologies and MetaSource. Thomas Harrison holds a 1985 - 1990 Southern Polytechnic State University. With a robust skill set that includes Call Center, BPO, Vendor Management, Strategic Planning, Process Engineering and more. Thomas Harrison has 3 emails on RocketReach.
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