Thomas Dücke Location
London, GB
Thomas Dücke Work
- 2021 - now Chief Operating Officer, Digital @ BT Group
- 2017 - 2021 Managing Director - Design, Delivery and Service Operations, Global @ BT Group
- 2012 - 2017 Vice President of Global Sales and Client Partner @ BT Group
- 2010 - 2012 Vice President Customer Service Operations @ BT Group
- 2008 - 2010 Transformation Director @ BT Group
- 2006 - 2008 Head of Strategy and Transformation @ BT Group
- 2006 - 2006 Chief Operating Officer @ Clientlogic GH
- 2003 - 2005 Chief Operating Officer @ Clientlogic GH
- 2001 - 2003 Managing Director, Europe @ SYKES
- 1998 - 2001 Managing Director Netherlands and Germany @ SYKES
Thomas Dücke Education
- Vocational College of Commerce, Vienna
Vocational Certificate (Business Administration and Management)
1985 - 1988 - Agricultural Sciences and Research College Schönbrunn, Vienna
(Agricultural Engineering & Economics)
1982 - 1985
Thomas Dücke Skills
- Performance Management
- Coaching
- Customer Relations
- ITIL
- IT Service Management
- Continual Service Improvement
- P&L Management
- General Management
- Cost Transformation
- COPC
Thomas Dücke Summary
Thomas Dücke, based in London, GB, is currently a Chief Operating Officer, Digital at BT. Thomas Dücke brings experience from previous roles at BT. Thomas Dücke holds a 1985 - 1988 Vocational Certificate in Business Administration and Management @ Vocational College of Commerce, Vienna. With a robust skill set that includes Performance Management, Coaching, Customer Relations, ITIL, IT Service Management and more. Thomas Dücke has 2 emails and 2 mobile phone numbers on RocketReach.
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