Thomas Duecke Email & Phone Number
Chief Operating Officer, Digital | Turnaround and Transformation | £1bn Value Creation @ BT Group
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Thomas Duecke Location
- London, England, GB
Thomas Duecke Work
- 2021 -now Chief Operating Officer, Digital | Turnaround and Transformation | £1bn Value Creation @
- 2017 -2021 Managing Director, Operations and Transformation | Turnaround | CX Step-Change @
- 2012 -2017 Director, UK Corporates and Global Accounts | Sales | P and L | Growth | Turnaround @
- 2010 -2012 Vice President Customer Service Operations @
- 2008 -2010 Director, Cost Transformation @
- 2006 -2008 Head of Global Sourcing | Strategy | Transformation @
- 2003 -2006 Chief Operating Officer @
- 1997 -2003 Managing Director, Europe @ SYKES
- 1996 -1997 Marketing and Sales Contractor (North America) @ Various
- 1990 -1995 Finance Manager @
- 1988 -1990 Procurement Specialist @
Thomas Duecke Education
- Vocational College of Commerce, Vienna
Vocational Certificate (Business Administration and Management)
1985-1988 - Agricultural Sciences and Research College Schönbrunn, Vienna
(Agricultural Engineering & Economics)
1982-1985
Thomas Duecke Skills
- Performance Management
- Coaching
- Customer Relations
- ITIL
- IT Service Management
- Continual Service Improvement
- P&L Management
- General Management
- Cost Transformation
- COPC
- Six Sigma
- Training & Development
- Assessment Centres
- Strategic Planning
- Problem Solving
- Execution Skills
- Execution Management
- Employee/Labor Relations
- Merger & Acquisition Integration
- Management
- BPO
- Outsourcing
- Leadership
- Service Delivery
- Contact Centers
- Customer Experience
- CRM
- Call Centers
- Continuous Improvement
- Offshoring
- Training
- Project Management
- Customer Service
- Transition Management
- Project Planning
- Assessment Center
- Employee Training
- Strategic Partnerships
- Business Development
- Business Process Improvement
- Business Transformation
- Telecommunications
- Strategy
- IT Outsourcing
- Change Management
- Microsoft Office
- Account Management
- Merger and Acquisition Integration
- Corporates
- Development
- Training and Development
- PowerPoint
- Customer Relationship Management Crm
- Customer Relationship Management
Thomas Duecke Summary
- Thomas Duecke, based in London, England, GB, is currently a Chief Operating Officer, Digital | Turnaround and Transformation | £1bn Value Creation at BT Group. Thomas Duecke brings experience from previous roles at BT Group. Thomas Duecke holds a 1985 - 1988 Vocational Certificate in Business Administration and Management @ Vocational College of Commerce, Vienna. With a robust skill set that includes Performance Management, Coaching, Customer Relations, ITIL, IT Service Management and more. Thomas Duecke has 4 emails and 2 mobile phone numbers on RocketReach.
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