Thomas Cunningham Email & Phone Number
Chief Operations Officer @ Blue Jay Garage Doors
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Thomas Cunningham Location
- Clarksville, TN, US
Thomas Cunningham Work
- 2022 - now Chief Operations Officer @
- 2021 - 2022 Sr. Director Customer Support @
- 2014 - 2021 Director SAAS Operations @
- 2013 - 2014 Director- Professional Services @
- 2003 - 2013 Director, Workforce Management and Customer Service @
- 1996 - 2003 Call Center Workforce Manager and Call Center Manager @
- 1993 - 1996 Seaman @
Thomas Cunningham Education
- East Tennessee State University
Bachelor of Science (Organizational Leadership)
2008 - 2012 - Insite Managed Solutions
(CCSigma for Contact Centers)
2010 - 2010
Thomas Cunningham Skills
- Workforce Management Best Practices
- Organizational Leadership
- Performance Management
- Genesys Workforce Management
- Customer Service Operations
- Call Center Management
- Global Workforce Management
- Multi-Site Operations
- Multi-site
- Multi-site Management
- International Workforce Management
- Call Center
- Management
- Workforce Management
- CRM
- Call Centers
- Operations Management
- Customer Experience
- Customer Satisfaction
- Leadership
- Business Process Improvement
- Change Management
- Vendor Management
- Customer Service
- Customer Retention
- Human Resources
- Training
- Process Improvement
- Contact Centers
- Quality Assurance
- Analysis
- Six Sigma
- Account Management
- Forecasting
- Team Building
- Coaching
- Call Center Development
- Outsourcing
- BPO
- Hiring
- Time Management
- Employee Training
- Strategic Planning
- Credit Cards
- Inbound Marketing
- Avaya
- Contact Center Management
- Professional Services
- IVR
- ACD
- Troubleshooting
- Organizational
- Microsoft Excel
- Multi Site Management
- Contact Center
- Marketing
- International Workforce
- Genesys Workforce
- Business Process
- Multi Site Operations
- Multi Site
- Global Workforce
Thomas Cunningham Summary
- Thomas Cunningham, based in Clarksville, TN, US, is currently a Chief Operations Officer at Blue Jay Garage Doors. Thomas Cunningham brings experience from previous roles at CPI Security, PerfectServe, Insite Managed Solutions and Elavon. Thomas Cunningham holds a 2008 - 2012 Bachelor of Science in Organizational Leadership @ East Tennessee State University. With a robust skill set that includes Workforce Management Best Practices, Organizational Leadership, Performance Management, Genesys Workforce Management, Customer Service Operations and more. Thomas Cunningham has 1 emails and 2 mobile phone numbers on RocketReach.
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Top Blue Jay Garage Doors Employees
Thomas Cunningham
Chief Operations Officer
Clarksville, TN, US
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