Thomas Cunningham Email & Phone Number
Director of Enrollment Contact Center @ Galen College of Nursing
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Thomas Cunningham Location
- Clarksville, TN, US
Thomas Cunningham Work
- Director of Enrollment Contact Center @ (June 2026 - Present)
- VP- Customer Experience @ (August 2022 - June 2026)
- Sr. Director Contact Center Customer Support @ (January 2021 - August 2022)
- Director SAAS Operations @ (December 2014 - January 2021)
- Director- Professional Services @ (March 2013 - November 2014)
- Director, Workforce Management and Customer Service @ (December 2003 - March 2013)
- Call Center Workforce Manager and Call Center Manager @ (February 1996 - November 2003)
- Seaman @ (January 1993 - January 1996)
Thomas Cunningham Education
- East Tennessee State University
Bachelor of Science (Organizational Leadership)
2008-2012 - Insite Managed Solutions
(CCSigma for Contact Centers)
2010-2010
Thomas Cunningham Skills
- Workforce Management Best Practices
- Organizational Leadership
- Performance Management
- Genesys Workforce Management
- Customer Service Operations
- Call Center Management
- Global Workforce Management
- Multi-Site Operations
- Multi-site
- Multi-site Management
- International Workforce Management
- Call Center
- Management
- Workforce Management
- CRM
- Call Centers
- Operations Management
- Customer Experience
- Customer Satisfaction
- Leadership
- Business Process Improvement
- Change Management
- Vendor Management
- Customer Service
- Customer Retention
- Human Resources
- Training
- Process Improvement
- Contact Centers
- Quality Assurance
- Analysis
- Six Sigma
- Account Management
- Forecasting
- Team Building
- Coaching
- Call Center Development
- Outsourcing
- BPO
- Hiring
- Time Management
- Employee Training
- Strategic Planning
- Credit Cards
- Inbound Marketing
- Avaya
- Contact Center Management
- Professional Services
- IVR
- ACD
- Troubleshooting
- Organizational
- Microsoft Excel
- Multi Site Management
- Contact Center
- Marketing
- International Workforce
- Genesys Workforce
- Business Process
- Multi Site Operations
- Multi Site
- Global Workforce
Thomas Cunningham Summary
- Thomas Cunningham, based in Clarksville, TN, US, is currently a Director of Enrollment Contact Center at Galen College of Nursing. Thomas Cunningham brings experience from previous roles at Blue Jay Garage Doors, CPI Security, PerfectServe and Insite Managed Solutions. Thomas Cunningham holds a 2008 - 2012 Bachelor of Science in Organizational Leadership @ East Tennessee State University. With a robust skill set that includes Workforce Management Best Practices, Organizational Leadership, Performance Management, Genesys Workforce Management, Customer Service Operations and more. Thomas Cunningham has 4 emails and 3 mobile phone numbers on RocketReach.
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