The VOICE Customer Experience CX Information

The VOICE Customer Experience believes poor customer service should not be the norm! Providing positive customer experiences and exceptional customer service is actually a solid marketing strategy that can add thousands to a company's bottom line. Yet, many companies overlook the importance of the customer experience. Our clients already know how important this strategy is. They may even already provide positive customer experiences and good customer service, but want to be even better. The VOICE Customer Experience can benchmark where an organization is through customer journey mapping and evaluating all the customer touchpoints, providing mystery shopper services, evaluating phone trees for possible customer disconnects, and providing staff with the necessary training to improve the overall customer experience and customer service. Then we customize training the the needs of an organization. Even without these calls, we will ask the right questions to determine how to customize our 1/2 day workshops to an organization's needs.The VOICE Customer Experience Offers:* Customer journey mapping* Customer surveys* Mystery/secret shopper services* Phone tree evaluations to determine customer disconnects* Custom 1/2 day workshops - customized to your vocabulary and scenarios* Out-of-the-box training (non-custom)* A customer service training kit for organizations who want to conduct their own staff trainingVisit our website today to schedule a FREE online demo of our curriculum.