Since 1993, the Quo Group have helped hundreds of organisations achieve change, growth and improved performance by placing the engagement of staff and customers at the heart of their DNA. We help leaders to create the conditions in which highly engaged and well managed staff can deliver a brilliant customer experience. We help managers to become experts in behaviour change and staff engagement, reinforcing exceptional customer service across the individuals they manage. And at the front line we help staff to think like customers (rather than just about them) in everything that they do. Our end game is hard nosed commercial results. In the last 18 months we helped a global retail bank achieve a 28 point rise in Net Promoter Scores (customer satisfaction) in less than 3 months. We helped a leading UK insurer raise employee engagement levels for 3.6 to 4.4 (out of 5). And we improved customer retention by 18% for one of the worlds leading leisure brands resulting in revenues 80 times greater than the programme cost. We pride ourselves in working with diverse groups of people. From the contact centre managers of E.ON to the global research scientists of De la Rue we have a unique ability to get under the skin of unique organisations. This enables us to tailor solutions that are valued by and resonate with the audiences we work with which is a critical factor of success. Find us at www.quogroup.com
View Top Employees from The Quo GroupWebsite | http://www.quogroup.com |
Revenue | $9 million |
Employees | 9 (5 on RocketReach) |
Founded | 1993 |
Phone | +44 20 3178 6267 |
Technologies |
JavaScript,
HTML,
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Industry | Business Consulting and Services, Education General, Education |
Competitors | Curium Solutions, Farscape Development, Inspirational Development Group, MasonBreese Switzerland GmbH, Pepal |
SIC | SIC Code 829 Companies, SIC Code 82 Companies |
NAICS | NAICS Code 6114 Companies, NAICS Code 61143 Companies, NAICS Code 611 Companies, NAICS Code 611430 Companies, NAICS Code 61 Companies |
Looking for a particular The Quo Group employee's phone or email?
The The Quo Group annual revenue was $9 million in 2023.
Steve O'Shaughnessy is the Owner of The Quo Group.
5 people are employed at The Quo Group.
The NAICS codes for The Quo Group are [6114, 61143, 611, 611430, 61].
The SIC codes for The Quo Group are [829, 82].