The Functionary Information

The Functionary helps companies lower operating costs, add flexible capacity, and bring AI into running operations without disrupting service. With talent across 20 countries, 1,600+ employees, and 9 delivery hubs, we build and run nearshore and offshore teams around the way each client operates. Clients can choose the right location, skills, coverage, and delivery model for the work, with performance backed by 97% SLA delivery, 98% client retention, and 5M+ support requests handled. * Customer Support: Multilingual teams that manage customer service across phone, chat, email, and other channels inside your tools and service standards. * Product & Technical Support: L1 and L2 support teams that handle product questions, troubleshooting, ticket triage, and escalation. * IT Help Desk & Service Desk: White-label and embedded support for MSPs and technology teams, including after-hours, multilingual, and specialized coverage. * Business Operations: Flexible teams for back-office work, finance and accounting, coordination, administration, and other day-to-day business processes. * AI Adoption & Data Operations: Support for workflow cleanup, documentation, knowledge bases, QA, data preparation, and the ongoing work needed to bring AI into live operations.