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Federico Florez Location
El Salvador
Federico Florez Work
2025 -now Director of Service Delivery @
2024 -now Insurance Broker @ Freelance
2023 -2024 BPO and Operations Director @ BPO Operations Director
2018 -2023 Director Site Operations @
2015 -2023 Site Director @ Convergys
2012 -2015 Service Delivery Manager @ Stream Global Services
2008 -2012 Sr. Sales Manager @ Stream Global Services
2005 -2008 PL @
2000 -2003 Assistant Operations Manager @ Cinemark El Salvador
1998 -2000 Assistant Manager @ Tarjetas Acceso de El Salvador
Federico Florez Education
Universitat de Barcelona
Masters (Marketing)
2003-2004
Universidad Centroamericana 'José Simeón Cañas'
Bachelors degree (Business Administration)
1995-2001
Escuela Americana
Bachillerato (Fisico Matematico)
1980-2001
Federico Florez Skills
Coaching
Customer Service
Sales Management
Strategic Planning
Planning
Development Of Teams
Motivational Interviewing
Call Centers
Project Planning
Sales Operations
Strategy
Team Building
Management
Project Management
Negotiation
Training
Program Management
Analysis
Sales
Leadership
Sales Process
Teamwork
Customer Experience
Outsourcing
Customer Satisfaction
Team Leadership
Business Analysis
Microsoft Word
Marketing
Federico Florez Summary
Federico Florez, based in El Salvador, is currently a Director of Service Delivery at The Functionary. Federico Florez brings experience from previous roles at Freelance, BPO Operations Director, Concentrix and Convergys. Federico Florez holds a 2003 - 2004 Masters in Marketing @ Universitat de Barcelona. With a robust skill set that includes Coaching, Customer Service, Sales Management, Strategic Planning, Planning and more. Federico Florez has 2 emails and 2 mobile phone numbers on RocketReach.
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