Federico Florez Email & Phone Number
Director of Service Delivery @ The Functionary
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Federico Florez Location
- El Salvador
Federico Florez Work
- Director of Service Delivery @ (January 2025 - Present)
- Insurance Broker @ Freelance (April 2024 - Present)
- BPO and Operations Director @ BPO Operations Director (December 2023 - April 2024)
- Director Site Operations @ (October 2018 - December 2023)
- Site Director @ Convergys (June 2015 - December 2023)
- Service Delivery Manager @ Stream Global Services (July 2012 - July 2015)
- Sr. Sales Manager @ Stream Global Services (November 2008 - July 2012)
- PL @ (January 2005 - January 2008)
- Assistant Operations Manager @ Cinemark El Salvador (January 2000 - January 2003)
- Assistant Manager @ Tarjetas Acceso de El Salvador (January 1998 - January 2000)
Federico Florez Education
- Universitat de Barcelona
Masters (Marketing)
2003-2004 - Universidad Centroamericana 'José Simeón Cañas'
Bachelors degree (Business Administration)
1995-2001 - Escuela Americana
Bachillerato (Fisico Matematico)
1980-2001
Federico Florez Skills
- Coaching
- Customer Service
- Sales Management
- Strategic Planning
- Planning
- Development Of Teams
- Motivational Interviewing
- Call Centers
- Project Planning
- Sales Operations
- Strategy
- Team Building
- Management
- Project Management
- Negotiation
- Training
- Program Management
- Analysis
- Sales
- Leadership
- Sales Process
- Teamwork
- Customer Experience
- Outsourcing
- Customer Satisfaction
- Team Leadership
- Business Analysis
- Microsoft Word
- Marketing
Federico Florez Summary
- Federico Florez, based in El Salvador, is currently a Director of Service Delivery at The Functionary. Federico Florez brings experience from previous roles at Freelance, BPO Operations Director, Concentrix and Convergys. Federico Florez holds a 2003 - 2004 Masters in Marketing @ Universitat de Barcelona. With a robust skill set that includes Coaching, Customer Service, Sales Management, Strategic Planning, Planning and more. Federico Florez has 2 emails and 2 mobile phone numbers on RocketReach.
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