Terje V Email & Phone Number
Director of Customer Operations @ Coolbet
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Terje V Location
- Tallinn, EE
Terje V Work
- Director of Customer Operations @ (April 2026 - Present)
- Head of Services @ (January 2023 - May 2026)
- Customer Support Manager @ (March 2020 - December 2022)
- Customer Support Team Lead (Estonian and Finnish Teams) @ (April 2019 - March 2020)
- Finnish Customer Support Specialist @ (October 2017 - March 2019)
- Finnish Customer Support Specialist @ (February 2017 - September 2017)
- Retention Agent @ (October 2014 - October 2015)
- Service Desk Coordinator @ (May 2012 - July 2013)
- Applications Specialist (2nd line) @ (August 2011 - May 2012)
- Application Support Specialist and Client Owner @ (September 2010 - July 2011)
- Finnish Customer Support Specialist @ (May 2010 - September 2010)
- Swedish Customer Care Executive @ (September 2009 - May 2010)
- Swedish speaking Customer Support Agent @ (January 2004 - August 2004)
Terje V Education
- Tallinn University
Bachelor's degree (Finnish and Swedish Philology)
2008-2012 - South Savo Vocational College
Vocational Qualification in Business and Administration (Marketing)
2003-2006 - University of Tartu
Master of Business Administration (Strategic Management)
2026
Terje V Skills
- Software Project Management
- Service Management
- Service Desk
- IT Service Management
- IT Management
- Sla
- Customer Service
- ITIL
- Service Improvement
- Outsourcing
- Microsoft SQL Server
- IT Strategy
- Incident Management
- Active Directory
- Service Delivery
- ITIL v3 Foundations Certified
- Pre-sales
- IT Outsourcing
- Project Portfolio Management
- Requirements Analysis
- Windows 7
- Team Leadership
- TCP/IP
- Change Management
- Business Process
- Business Analysis
- Cloud Computing
- Software Development
- SQL
Terje V Summary
- Terje V, based in Tallinn, EE, is currently a Director of Customer Operations at Coolbet. Terje V brings experience from previous roles at Coolbet. Terje V holds a 2008 - 2012 Bachelor's degree in Finnish and Swedish Philology @ Tallinn University. With a robust skill set that includes Software Project Management, Service Management, Service Desk, IT Service Management, IT Management and more. Terje V has 2 emails and 1 mobile phone numbers on RocketReach.
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