Telnes Information

Company Overview Telnes Broadband is a privately held Internet & Managed Network Services Provider focused on 100% customer satisfaction. Founded in 2003, Telnes designs, builds and manages private networks and provides Internet access to 1,000s of customers in all 50 States. Services include: Internet Access, MPLS Networks, CloudSeats Hosted Voice, VPN networks, SSL-VPN Remote Access and Managed Networks Services. Services are exclusively sold through professional Telecom Partners. Customers choose Telnes for enhanced support, cost savings and technical solutions. Provisioning Managers Each installation is proactively managed and worked daily by a project manager. Having a dedicated project manager creates accountability, expedites installs and provides better service for customers and agents alike. This equates 2-3 Week Avg. Installs. Dedicated Engineers Technology requires support. We provide customers with a team of professional network engineers to assist with any issue that may arise. This eliminates escalation queues and call centers that create frustrations. A dedicated engineer man- ages each case open to close. We offer Live Knowledgeable Support 24x7x365 Our Philosophy Everything we do is built upon making the customers' experience better. We focus on providing our customers and partners with direct access to knowledgeable staff 24/7. Every business decision we make is centered around improving the experience of our customers and partners.