Telephony@Work Information

Telephony@Work is the worldwide leader in multi-tenant IP contact center technology for enterprises, outsourcers and service providers. Its award-winning multi-channel CallCenterAnywhere solution is deployed in both single and multi-site contact centers across the spectrum of Fortune-class companies, government, outsourcers and mission-critical service provider networks. A unique differentiator of CallCenterAnywhere is its ability to support distributed centers and multiple internal enterprise contact center groups on a multi-tenant basis. This allows enterprises to preserve local autonomy in an internal service provider, or with an on-demand model. Telephony@Work is a privately held company that was incorporated in 1998 as a Delaware corporation. Headquartered in La Jolla, California, Telephony@Work currently has over 100 employees working from five offices on three different continents, providing a global presence. Telephony@Work also has remote sales and support representatives in remote office across North America and Europe. Telephony@Work has consistently delivered differentiated, innovative and visionary technology that has shaped the contact center market. Telephony@Work pioneered the hosted contact center space by defining the standard for multi-tenancy. CallCenterAnywhere's unique multi-tenant architecture enables resources such as software licenses, hardware and phone lines to be shared across tenants, but at the same time provides complete tenant autonomy over dedicated software processes and application logic to eliminate stability risks and enable tenant self-administration. Major Service providers who host CallCenterAnywhere include MCI, Siebel, TELUS, and Telstra. Featured Self-hosting enterprise clients include ABN AMRO Mortgage Group, State Government of Wisconsin, and Grand & Toy, a division of Boise Cascade.