TEGSOFT Information

Tegsoft is a Contact Center solution both running as on-prem and cloud SaaS, that offers omnichannel customer experience management over communication channels such as phone calls, web chat, email, messaging apps, social media, text, fax. With its integrated CRM structure, it enables you to know your customer and provide a truly customized customer experience. Tegsoft is handling more than 1 million calls per day at over 450 customers with more than 15,000 Agents in 15 countries with 25-language support. It was founded in 2008 by entrepreneurs who have over ten years of experience in software development, telecommunication sector and running international projects. Tegsoft Contact Center solution is a Web-based application which allows companies to interact with their customers via different communication channels such as Voice, E-mail, SMS, Web chat and Social Media. It allows users to manage all these communication channels from a single user-friendly interface. Tegsoft has been preferred by many different companies operating in various sectors, especially in the Finance sector. From the very beginning, Tegsoft has been focused on product development and R&D activities to disseminate the innovative features in the industry. Certified Partners offer Pre-Sales, Sales and After-Sales services. Accredited Trainers of Tegsoft Academy deliver product training.