Taylan D. Email
Head of Service Delivery @ 5CA
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Taylan D. Location
- Utrecht, Netherlands
Taylan D. Work
- Head of Service Delivery @ (November 2024 - Present)
- Director of Enablement and Quality Management @ (August 2022 - November 2024)
- Quality Manager @ (June 2020 - August 2022)
- Quality Management Specialist @ (September 2019 - June 2020)
- EMEA COPC Lead @ (June 2019 - August 2019)
- Operations Manager and Training and Quality Manager @ (November 2014 - August 2019)
Taylan D. Education
- Istanbul University
Lisans Derecesi (HISTORY)
2007-2011
Taylan D. Skills
- Analitik Beceriler
- Ayrıntılara Önem Verme
- Business Reviews
- Bütçe Oluşturma
- CRM
- Call Centre
- Coaching
- Cross-functional Team Leadership
- Customer Experience
- Customer Service Operations
- Data Analysis
- Değişiklik İstekleri
- Ekip Yönetimi
- Finans
- Global Customer Service
- Key Performance Indicators
- Liderlik
- Müzakere
- Müşteri Hizmetleri
- Müşteri Memnuniyeti
- Müşteri Yolculuğu
- Operasyonel Mükemmellik
- Operations Management
- Paydaş Yönetimi
- Proje Yönetimi
- Sunumlar
- Team Motivation
- Tedarikçi Yönetimi
- Yönetim
- İletişim
- İngilizce
Taylan D. Summary
- Taylan D., based in Utrecht, Netherlands, is currently a Head of Service Delivery at 5CA. Taylan D. brings experience from previous roles at 5CA, Mercedes-Benz Customer Assistance Center Maastricht NV and Conduent. Taylan D. holds a 2007 - 2011 Lisans Derecesi in HISTORY @ Istanbul University. With a robust skill set that includes Analitik Beceriler, Ayrıntılara Önem Verme, Business Reviews, Bütçe Oluşturma, CRM and more.
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