Neil Whelan Email
Training Manager @ 5CA
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Neil Whelan Location
- United Kingdom
Neil Whelan Work
- Training Manager @ (January 2025 - Present)
- Customer Support Manager @ (May 2024 - Present)
- Head of Customer Support @ (June 2022 - December 2023)
- Head Of Customer Experience @ (November 2021 - June 2022)
- Head of Customer Success @ (July 2019 - November 2021)
- Head Of Support @ (May 2017 - July 2019)
- CS Champion Manager @ (December 2015 - April 2017)
- Customer Support Manager @ (August 2009 - April 2017)
- Senior Customer Support @ (August 2007 - August 2009)
- Technical Support Representative and Senior TSR @ (December 2002 - December 2004)
Neil Whelan Education
- University of Lincoln 2017-2019
- University College Cork
(Human Resource Management)
2012-2013 - Dundalk Institute of Technology
(Software Development)
2001-2003
Neil Whelan Skills
- Administration
- Coaching
- Change Management
- Customer Relations
- Customer Service
- English
- Employee Relations
- Hiring
- Innovation
- Mentoring
- Microsoft Office
- Operations Management
- Quality
- Social Networking
- Team Management
- Teamwork
- Team Building
- Team Leadership
- Contact Centre
- Call Center
- Interview Preparation
- Video Games
- Customer Support
- Recruiting
- Technical Support
- Online Gaming
- Quality Assurance
- Contact Centers
- Customer Satisfaction
- Customer Advocacy
- Workforce Management
- Management
- Performance Management
- Leadership
- Account Management
- Computer Games
- IEX
- MMO
- MMORPG
- HRM
- Development
- Personnel Management
- Gaming Industry
- Customer Experience
- Call Centers
- Time Management
- Gaming
- Community Management
- Mobile Games
- Outsourcing
- Sales
- Microsoft Excel
- Salesforce.com
- Kcs
- JIRA
- Zendesk
- Knowledge Management
Neil Whelan Summary
- Neil Whelan, based in United Kingdom, is currently a Training Manager at 5CA. Neil Whelan brings experience from previous roles at Frontier Developments, Creative Assembly, Juniper Education Group and ScholarPack. Neil Whelan holds a 2017 - 2019 University of Lincoln. With a robust skill set that includes Administration, Coaching, Change Management, Customer Relations, Customer Service and more. Neil Whelan has 2 emails on RocketReach.
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