TALKINGTECH Information

TALKINGTECH is revolutionising the payment and collections process for some of the biggest names in the financial services, telecoms and utilities markets across the world. Our team passionately believes that by offering end-customers choice and flexibility, it's easier for them to pay their bills promptly and increase the overall brand experience. We help our clients, including Telefonica, Energy Australia, EDF Energy, HSBC, Nedbank and Vodafone in New Zealand, Australia and the UK, to put the end customer firmly at the centre of any payment and collections decisions and processes. TALKINGTECH's measurable customer engagement strategies are supported by our extensive ability to track customer preferences and then use this insight to deliver highly personalised experiences across multiple channels. This approach helps companies to shrink costs as well as understand and reduce customer churn. In 2018 we announced that TALKINGTECH had been acquired by data and analytics company, illion. We have formally integrated our branding, and TALKINGTECH is now presented as illion Digital Tech Solutions. For more information about what we do and how we do it visit www.illiondts.com and Twitter @illionInsights.