Talentis BPO Information

Talentis (www.talentisbpo.com) makes your customers happier. Talentis delivers customized services and solutions to enhance your overall customer experience and make your customers happier. Through a Customer Experience process/software platform that allows generating massive customer behavior data, Talentis helps clients to understand trends in their customer experience space as well as support coaching strategies and gain operational efficiencies. Our services include • Customer Service and Sales Calls Monitoring • e-mail and Chat Monitoring • Customer Comment Categorization • Customers Surveys (email and phone) • e-Moderation Talentis is expert in providing additional pair of ears and eyes to sense all your customer interaction channels. Committed to process representative samples of interactions, Talentis has monitored approximately 500,000 interactions in 2012, delivering always on time. Our quality monitoring programs reach accuracy levels close to 0.005 error rate. We deliver on-time quantity, high quality of service but most valued by our clients, our insights and expertise. Just ask our Clients. 100% of them will refer Talentis to you when asked. With our advising and commercial teams based in San Francisco, CA, it will be easy for you to assess how you can benefit from our Customer Experience programs and Software Solutions.