Sytel Ltd Information

Sytel Limited develops and supplies Softdial Contact Center (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Predictive Dialer. Our uniquely flexible contact center software platform, Softdial Contact Center (SCC), delivers high-performance customer interaction services via public/ private cloud or on-premise. SCC is: - a single, unified platform with central configuration, and a single smooth path to getting help and support - modular, allowing users to run the entire suite or swap out components via comprehensive, robust APIs. It can be extended, modified, adapted and even white labelled to fit any business requirements, supporting from 10 agents to 10,000+ per installation. SCC is currently driving 50,000+ users in 50+ countries, used by: - partners to provide a Contact Center as a Service (CCaaS) to many tenants across the globe from a single cloud installation - enterprise end users to manage high volumes of interactions between customers and agents, whether at home, remote, or on-premise Please contact us directly and/or visit our website to explore what makes SCC stand out.