Sylvia Thomas Email & Phone Number
Vice President Operations @ IntouchCX
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Sylvia Thomas Location
- Perry Hall, MD, US
Sylvia Thomas Work
- Vice President Operations @ (July 2025 - Present)
- Director Of Operations @ (June 2020 - October 2025)
- Senior Manager - Client Success @ (January 2019 - December 2019)
- Senior Manager - Support Operations and Business Excellence @ (January 2017 - December 2018)
- Senior Manager of Operations @ (January 2013 - March 2017)
- Customer Service Manager @ (January 2012 - December 2012)
- Asst Operations Manager @ (December 2010 - January 2012)
- Team Leader - Operations @ (July 2010 - December 2010)
- Sr CSR @ (September 2008 - December 2009)
- Senior Analyst @ (January 2006 - September 2007)
- Team Leader @ Nittany Outsourcing Services (August 2002 - December 2006)
Sylvia Thomas Education
- Meenakshi College For Women
Bachelor of Arts (BA) (English Literature)
1999-2002 - Kamala Subramaniam Matriculation Hr Sec School
Biology, Chemistry and Physics (Science)
1999-2000
Sylvia Thomas Skills
- Business Insights
- Trust and Safety
- Strategic Planning
- Customer Experience Design
- Client Success Leader
- Scrum
- Customer Experience
- Change Management
- Business Process Design
- Agile Methodologies
- Project Management
- Business Process Improvement
- Microsoft Excel
- Microsoft Office
- Management
- Leadership
- Contact Center Operations
- Agile Leadership
- Client Success
- Customer Experience Transformation
Sylvia Thomas Summary
- Sylvia Thomas, based in Perry Hall, MD, US, is currently a Vice President Operations at IntouchCX. Sylvia Thomas brings experience from previous roles at IntouchCX and Pole To Win. Sylvia Thomas holds a 1999 - 2002 Bachelor of Arts (BA) in English Literature @ Meenakshi College For Women. With a robust skill set that includes Business Insights, Trust and Safety, Strategic Planning, Customer Experience Design, Client Success Leader and more. Sylvia Thomas has 2 emails and 1 mobile phone numbers on RocketReach.
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