Customer Service Manager @ (July 2012 - April 2014)
Customer Service Representative @ (December 2010 - July 2012)
Developmental Specialist @ (October 2006 - October 2010)
Sylvia S Education
University of Central Oklahoma 2002-2004
Sylvia S Skills
Sales Presentations
Team Management
Call Center Development
Recruiting
Relationship Building
Problem Solving
Customer Success
Customer Engagement
Analytical Skills
Communication
Billing Process
Campaign Management
Written Communication
Service Delivery
Customer Service
Customer Satisfaction
Process Improvement
Telecommunications
Call Centers
Workforce Management
Customer Retention
Contact Centers
Customer Experience
Outsourcing
VoIP
CRM
Vendor Management
Team Building
Training
Microsoft Office
Leadership
Sales
Team Leadership
Time Management
Account Management
Microsoft Word
Microsoft Excel
PowerPoint
Social Media
Strategic Planning
Outlook
Management
Coaching
Leadership Development
Retail
Social Networking
Artificial Intelligence (AI)
CSRs
Confidentiality
Critical Thinking
Employee Files
Engaging People
High-Pressure Environments
Human Resources (HR)
New Hires
Operations
Passionate about Work
People Management
Performance Reviews
Project Management
Skilled Multi-tasker
Strategic Thinking
Trade Shows
Sylvia S Summary
Sylvia S, based in Los Angeles, CA, US, is currently a Partnership Manager - SoCal at Study Smart Tutors. Sylvia S brings experience from previous roles at GoGuardian, Bambee, AMN Healthcare and ZipRecruiter. Sylvia S holds a 2002 - 2004 University of Central Oklahoma. With a robust skill set that includes Sales Presentations, Team Management, Call Center Development, Recruiting, Relationship Building and more. Sylvia S has 5 emails and 4 mobile phone numbers on RocketReach.
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