Swati Arora Email & Phone Number
Director Service Delivery and CSR @ Concentrix
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Swati Arora Location
- Gurugram, HR, IN
Swati Arora Work
- Director Service Delivery and CSR @ (January 2022 - Present)
- Associate Director Operations @ (November 2017 - December 2021)
- Head Contact Center @ (December 2015 - November 2017)
- Contact Center Head @ (February 2013 - November 2015)
- Call Center Director @ GMS Consultant (May 2012 - February 2013)
- Sr.Manager @ (May 2008 - May 2012)
- Dy Manager-Ops @ IBM Daksh (August 2006 - April 2008)
- Asst Manager-Ops @ Spanco Systems and Solutions (May 2004 - August 2006)
- Team Leader @ Wipro Spectramind (September 2002 - April 2004)
- Sr Sales Consultant @ International Club Systems (ICS) (April 2001 - August 2002)
Swati Arora Education
- Institute of Management Technology, Ghaziabad
MBA (HR)
2005-2008 - Loreto Convent, New Delhi
Commerce+Maths
Swati Arora Skills
- Account Management
- Business Development
- Business Process Improvement
- CRM
- Call Centers
- Change Management
- Customer Relationship Management (CRM)
- Customer Service
- Employee Engagement
- Employee Relations
- Leadership
- MIS
- Management
- Management Information Systems (MIS)
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Program Management
- Recruiting
- Service Delivery
- Six Sigma
- Sourcing
- Strategic Planning
- Strategy
- Talent Acquisition
- Team Building
- Team Management
- Vendor Management
Swati Arora Summary
- Swati Arora, based in Gurugram, HR, IN, is currently a Director Service Delivery and CSR at Concentrix. Swati Arora brings experience from previous roles at Concentrix, OLX, NIIT Limited and GMS Consultant. Swati Arora holds a 2005 - 2008 MBA in HR @ Institute of Management Technology, Ghaziabad. With a robust skill set that includes Account Management, Business Development, Business Process Improvement, CRM, Call Centers and more. Swati Arora has 3 emails and 2 mobile phone numbers on RocketReach.
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Swati Arora
Talent Acquisition
Gurugram, HR, IN
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