Suzanne Ccra Email & Phone Number
Senior Director, Client Experience @ WCG
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Suzanne Ccra Location
- New York, United States
Suzanne Ccra Work
- 2026 -now Senior Director, Client Experience @
- 2023 -2025 Director, Client Success and Implementations @
- 2021 -2023 Director of Customer Success (Site Solutions) @
- 2021 -2021 Director, Customer Success and Support, Clinical Research Systems @
- 2018 -2021 Mgr, Customer Success, Clinical Research Systems @
- 2014 -2018 Sr Customer Success Manager, Clinical Research Systems @
- 2011 -2014 Manager, Clinical Research @
- 2009 -2011 Associate Executive Director (Scientific Affairs) - Huntington Study Group @
- 2008 -2011 Clinical Trial Manager and Research Instructor of Neurology (Ctr Human Exp. Therapeutics) @
- 2004 -2007 Research Instructor - Vascular Surgery @
- 2000 -2004 Postdoctoral Research Fellow @
Suzanne Ccra Education
- Northeastern University
Biopharmaceutical Domestic Regulatory Affairs (Graduate Certificate) (Regulatory Affairs - Drugs, Biologics & Medical Devices)
2007-2009 - University of Rochester
Post-Doctoral Fellowship (Cardiovascular)
2000-2004 - Queen's University Belfast
PhD (Cardiovascular Disease)
1996-2000 - The University of Edinburgh
BSc (Honors) (Molecular Biology)
1992-1996
Suzanne Ccra Skills
- Cardiac Electrophysiology
- Customer Retention
- Customer Satisfaction
- Customer Experience
- Customer Engagement
- Team Management
- Team Leadership
- Customer-focused Service
- Customer Service
- Cardiology
- Clinical Research
- Clinical Trials
- CTMS
- Medical Devices
- ICH-GCP
- Life Sciences
- GCP
- Regulatory Affairs
- Customer Relationship Management (CRM)
- Business Intelligence (BI)
- Software Development Life Cycle (SDLC)
- HL7 Standards
- Business Strategy
- Clinical Trial Management System (CTMS)
- Software as a Service (SaaS)
- Databases
- SharePoint
- Pendo
- Leadership
- Management
- Cardiovascular Disease
- Clinical Study Design
- Clinical Systems Implementation
- Software Integration
- Capacity Planning
- Process Improvement
- eSource
- Clinical conductor
- eConsent
- eReg
- Customer Success
Suzanne Ccra Summary
- Suzanne Ccra, based in New York, United States, is currently a Senior Director, Client Experience at WCG. Suzanne Ccra brings experience from previous roles at Carta Healthcare, Veeva Systems and Advarra. Suzanne Ccra holds a 2007 - 2009 Biopharmaceutical Domestic Regulatory Affairs (Graduate Certificate) in Regulatory Affairs - Drugs, Biologics & Medical Devices @ Northeastern University. With a robust skill set that includes Cardiac Electrophysiology, Customer Retention, Customer Satisfaction, Customer Experience, Customer Engagement and more. Suzanne Ccra has 1 emails and 1 mobile phone numbers on RocketReach.
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