SupportBee Technology Stack

Adly offers tools for targeted engagement to drive social sales.

Coosto delivers one single solution for all your social media applications: monitoring, engagement & publishing.

Embedly helps publishers and consumers manage embed codes from websites and APIs.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Facebook pixel is a snippet of JavaScript code that allows customers to track visitor activity on their website.

Feefo is a global feedback engine that provides a platform from which you can manage user reviews and ratings on your website. Feefo's software allows you to encourage users to leave ratings and reviews directly on your website while also adding the reviews to Feefo's website. 

Alive Chat is a software developer of live chat and chat support programs.

AzureDesk is an online customer service software and support ticket help desk application for small business and fast-growing companies.

Boast is an online tool to collect testimonials from customers.

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

BookSimple is a simple, customizable solution that allows their customers to book appointments directly from their website, social media pages or mobile devices using an embeddable Book Now button. staff members and descriptions of their services, and provide available hours and service openings.

Social customer service software for support teams

Client Heartbeat is to provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so they can measure changes customer satisfaction levels.

Comm100s digital conversation platform powers real-time interactions via web, mobile, and messaging. The company make it easy for brands to answer questions, solve problems, and keep customers happy whenever and wherever they want.

Amazon CloudFront is a content delivery web service.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

DevSuite is a fully integrated ALM solution with roots in development & QA management including definition, design, development, testing & deployment processes.

Medium is a blog-publishing platform.

Pingdoms website monitoring userll be the first to know when users website is down, and userll stay on top of users websites performance. Monitoring user websites and servers is a smart decision.

Usersnap creates screenshots of the current browser content. It helps client to communicate effectively about issues and share feedback between developers, customers and everyone involved in a web project.

Vimeo PRO is a business video hosting platform.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

OpenResty is a full-fledged web application server by bundling the standard Nginx core

ASP.net is an open source framework for building web applications and services with .NET and C#.

Backbone.js is a JavaScript framework with a RESTful JSON interface and is based on the model–view–presenter application design paradigm.

DataTables is a table enhancing plug-in for the jQuery Javascript library, adding sorting, paging and filtering abilities to plain HTML tables with minimal effort. If client prefer to use a package manager such as NPM or Bower, distribution repositories are available with software.

Gravatar is a service for providing globally unique avatars and was created by Tom Preston-Werner. It is owned by Automattic, having integrated it into their WordPress.com blogging platform.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.

Shared inbox - Team portal - Smart notifications. Easy information sharing in your team, project or company!

Basecamp is a project management and daily task tracking application suitable for use by teams of all sizes, from freelancers and SMBs to large enterprises.

ClientFlow is a client management solution which enables teams to collaborate and control client communications, manage client project tasks and track time, all on a single platform, with a shared inbox, project management and time tracking tools

Cloudinary allows users to securely upload images to customer's websites and mobile apps.

Drag offers shared inbox for Gmail.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

HappyFox is a cloud based help desk and customer support software. The ticket support system lets clients solve customers issues, fastening customer support workflow. It also has built in knowledge base, community forum and end user support portal.

HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers.

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.

Campfire is a web-based group chat tool that allows its users to set up password-protected chat rooms in a short time period.

emailtopia Response makes inbound email management for group mailboxes easier.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

HelpOnClick Help Desk smart and easy-to-use Help Desk and Knowledgebase solution for their small or medium-size business. Deliver timely support to their customers. Exceed their customers expectations.

Jive Voice is a customer satisfaction software that emphasizes easy-to-use communication tools. The Jive Cloud architecture has been purpose-built to deliver the most reliable and scalable unified communications platform.

Missive offers email management with collaborative chat and task management features.

Recruiterbox is designed to be used by an entire team in their hiring process. Hiring managers and interviewers can directly enter ratings and feedback on candidates WITHOUT logging into the system. The company can implement the system within one work week, while getting the functionality and value of a enterprise solution.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be more organized and collaborate.

Highrise is a contact management system.

Simple CRM to store and share and manage leads and prospects; communicate with team members; and manage follow ups.

LeadQuizzes enables marketers to create quizzes to capture leads, engage the audience, gain customer insights and build out sales funnel.

NetHunt offers CRM solution in Gmail for small and medium sized businesses.

QuickBase is the easiest IT-trusted platform for building customized business apps with no coding required. Business users get the fast solutions they need, while IT gets the security and control it demands.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added.

Facebook Pixel helps organizations measure customer actions, build audiences and unlock optimisation tools. Facebook pixel is a snippet of JavaScript code that allows you to track visitor activity on your website.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Hootsuite Insights offers real-time social media monitoring via a visual dashboard, smart, sharable reports, data widgets & infographic-style data visualization.

Mixpanel is a website & mobile analytics tool which aims to help businesses understand visitor behavior by tracking application engagement & interaction in real-time.

Gain market shares but preserve their margins. Perform simulations and visualize the results with their dashboards. Priceforge imports their historical data such as orders, purchase orders, products, web traffic and more, and delivers Big Data analytics. Leverage this power to gain domain-driven insights, and turn those insights into smarter prices.

iubenda helps generating and managing privacy & cookie policies and secure cookie consent. iubenda also provides functional GPDR tools.

The Ultra-Flexible Communication Tool With Endless Use Cases

PaySimple is a cloud-based solution for Service Commerce companies. It's comprehensive, integrated payment management solution ties directly to the customer.

ShopKeep is a cloud-based iPad point of sale system for restaurants and retail stores.

Simple is an online banking tool with built-in budgeting and saving modules.

The CRE Suite is a cloud-based real estate investment analysis platform which provides commercial real estate acquisitions and development teams with the tools to analyze and underwrite complex properties and portfolios.

Zoho Subscriptions is an online recurring billing and subscription management solution designed for small business owners up to large enterprise users.

Proved is a market research service for start-up entrepreneurs, small business owners, and digital marketers.

TryMyUI enables organizations to crowdsource the usability testing of their UI's.

User feedback platform to fix your website’s usability.

Validately is a user feedback platform to test demand and usability on a clickable prototype or live feature.

STAX gives teams the ability to visualize their aws to reduce spending, mitigate risk, and ensure security of their amazon cloud.

UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests.