Sunil Warrier Email
Manager, Personalized Support-CPAAS applications @ Twilio
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Sunil Warrier Location
- Bengaluru, KA, IN
Sunil Warrier Work
- Manager, Personalized Support-CPAAS applications @ (May 2022 - Present)
- Partner Manager - Enterprise Support @ (June 2020 - May 2022)
- Senior Advisor, Partner Management @ (February 2020 - April 2022)
- Customer Service Support Manager - Enterprise @ (June 2016 - June 2020)
- Program Manager : Support and Development @ (December 2012 - June 2016)
- Manager @ (July 2011 - June 2012)
- Project Lead @ (June 2005 - July 2011)
- Process Specialist @ (September 2002 - September 2005)
Sunil Warrier Education
- Nitte Education Trust
BHM (Hospitality)
2001
Sunil Warrier Skills
- Adobe Experience Manager
- Budgeting
- Business Analysis
- Business Process Improvement
- Business Strategy
- CPAAS
- CRM
- Change Management
- Confluence
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Support
- Hardware Support
- Hospitality Industry
- ITIL
- ITIL v3 Foundations Certified
- Jira
- Kaizen
- Leadership
- Management
- Operational Excellence
- Operational Readiness
- Operations Management
- Outsourcing
- Performance Improvement
- Performance Management
- Proactive Monitoring
- Process Design
- Process Improvement
- Program Management
- Project Management
- Quality Assurance
- Quality Auditing
- SDLC
- Salesforce.com
- Service Delivery
- Software Development Life Cycle (SDLC)
- Strategic Planning
- Tableau
- Team Management
- Training
- Triage
- User Acceptance Testing
- Vendor Management
- Virtual Private Network (VPN)
- Zendesk
- cpass
Sunil Warrier Summary
- Sunil Warrier, based in Bengaluru, KA, IN, is currently a Manager, Personalized Support-CPAAS applications at Twilio. Sunil Warrier brings experience from previous roles at Dell EMC and SapientNitro. Sunil Warrier holds a BHM in Hospitality @ Nitte Education Trust. With a robust skill set that includes Adobe Experience Manager, Budgeting, Business Analysis, Business Process Improvement, Business Strategy and more. Sunil Warrier has 1 emails on RocketReach.
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