Technology support senior associate @ (December 2019 - August 2022)
online chat representative @ (January 2017 - March 2018)
Sumana Saha Education
BENGAL COLLEGE OF ENGINEERING AND TECHNOLOGY
B.Tech (electrical engineering)
2013-2017
Sumana Saha Skills
Agile Methodologies
Analytical Skills
Business Requirements
CMDB
Change Management
Communication
Constructive Feedback
Continuous Improvement
Critical Thinking
Data Analysis
Decision-Making
IT Operations Management
IT Service Management
ITIL 4 Framework,
ITIL framework
Incident Management
Logical Reasoning
Logics
Partner Relationship Management
Problem Management
Problem Solving
Reporting & Analysis
Request Management
Scrum
Service Value System
Service-Level Agreements (SLA)
ServiceNow
Stakeholder Management
Technical Support
Thinking Skills
service value chain
Sumana Saha Summary
Sumana Saha, based in Hyderabad, IN, is currently a Consulting Delivery Excellence at Deloitte. Sumana Saha brings experience from previous roles at Deloitte, Wipro Limited and Etech Global Services. Sumana Saha holds a 2013 - 2017 B.Tech in electrical engineering @ BENGAL COLLEGE OF ENGINEERING AND TECHNOLOGY. With a robust skill set that includes Agile Methodologies, Analytical Skills, Business Requirements, CMDB, Change Management and more. Sumana Saha has 1 emails on RocketReach.
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