Manager Optimum Voice Operations @ (August 2005 - April 2007)
Manager Research and Support @ (October 2004 - August 2005)
Multi Product Call Center Supervisor @ (August 1999 - October 2004)
Customer Service Coordinator and Pc Technical Support @ (April 1994 - August 1999)
Billing System and Operations Support Manager @ (April 1994 - April 1994)
Sue Daly Education
Briarcliff College 2006-2006
Sue Daly Skills
Telecommunications
Call Center
Customer Satisfaction
VoIP
Customer Experience
Vendor Management
Process Improvement
Broadband
Analytics
Team Building
Product Management
Troubleshooting
Customer Retention
CRM
Call Centers
Cross-functional Team Leadership
Customer Service
Business Process Improvement
Contact Centers
Customer Relationship Management (CRM)
Forecasting
Human Resources
IVR
Management
Recruiting
Sales
Team Leadership
Telephony
Training
Sue Daly Summary
Sue Daly, based in Boca Raton, FL, US, is currently a Senior Director of Process Operations Hotwire Communications at Hotwire Communications LTD. Sue Daly brings experience from previous roles at Charter Communications, Altice Usa and Cablevision. Sue Daly holds a 2006 - 2006 Briarcliff College. With a robust skill set that includes Telecommunications, Call Center, Customer Satisfaction, VoIP, Customer Experience and more. Sue Daly has 2 emails and 2 mobile phone numbers on RocketReach.
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