2019 -2022 Head of Service Delivery and Operations @
2019 -2022 Head Of Engineering @
2013 -2019 Head of Service Delivery @
2012 -2013 User Support Manager @
2009 -2011 Service Delivery Manager @
2008 -2009 2nd Line Support Manager @ Carphone Warehouse
2007 -2008 2nd Line Support Engineer @ Carphone Warehouse
2005 -2007 Service Desk and Problem Analyst @ Carphone Warehouse
Steven Silverman Education
Edge Hill University
Bachelor of Science (BSc) (Business Information Systems)
2001-2004
Steven Silverman Skills
Incident Management
ITIL
Project Delivery
IT Service Management
Sla
Technical Support
Active Directory
Service Delivery
Virtualization
Windows Server
Service Desk
Management
Citrix
IT Outsourcing
Service Management
IT Operations
Project Management
IT Management
IT Strategy
Service Level Agreements Sla
SQL
User Experience
Sales
Business Analysis
Customer Service
Service Level Agreements
Steven Silverman Summary
Steven Silverman, based in London, GB, is currently a Co-Director of DDaT at Save the Children UK. Steven Silverman brings experience from previous roles at Save the Children UK. Steven Silverman holds a 2001 - 2004 Bachelor of Science (BSc) in Business Information Systems @ Edge Hill University. With a robust skill set that includes Incident Management, ITIL, Project Delivery, IT Service Management, Sla and more. Steven Silverman has 2 emails and 2 mobile phone numbers on RocketReach.
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