Steven Layer Email & Phone Number
President, US and North America @ QPC
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Steven Layer Location
- New York, NY, US
Steven Layer Work
- 2022 -now President, US and North America @
- 2018 -now Vice President, US Strategy @
- 2015 -2018 Director of Workforce Operations @
- 2007 -2015 Director, Customer Service Operations Strategy @
- 2002 -2007 Area Manager and Business Analyst and Operations @
- 1995 -2001 Investor Services Manager @
Steven Layer Education
- Rutgers Business School
Master of Business Administration - MBA (Business Administration, Management, Finance concentration)
-
Bachelor of Science (International Business)
Steven Layer Skills
- Tracxion
- Statistical Data Analysis
- Data Visualization
- Data Migration
- Software Development
- Enterprise Software
- Strategic Consulting
- Cloud Applications
- Business Transformation
- Contact Center Management
- Customer Contact
- Customer Service
- Customer Satisfaction
- Customer Insight
- Customer Journey Mapping
- Customer Journeys
- Journey Mapping
- Account Management
- Marketing
- Sales
- Key Account Development
- Customer Retention
- Vendor Management
- Strategy
- Customer Experience
- Telecommunications
- Management
- Cross-functional Team Leadership
- Product Management
- Managed Services
- Call Center
- Program Management
- Business Analysis
- Call Centers
- Team Leadership
- Change Management
- Strategic Partnerships
- Strategic Planning
- Leadership
- Outsourcing
- CRM
- Wireless
- Contact Centers
- Customer Relationship Management (CRM)
- Wireless Technologies
- Communication
- Cross Functional Team Leadership
- Project Management
- Microsoft Excel
- Public Speaking
- Customer Relationship Management Crm
- Sales Management
- Customer Relationship Management
Steven Layer Summary
- Steven Layer, based in New York, NY, US, is currently a President, US and North America at QPC. Steven Layer brings experience from previous roles at QPC and AT&T. Steven Layer holds a Master of Business Administration - MBA in Business Administration, Management, Finance concentration @ Rutgers Business School. With a robust skill set that includes Tracxion, Statistical Data Analysis, Data Visualization, Data Migration, Software Development and more. Steven Layer has 5 emails and 9 mobile phone numbers on RocketReach.
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