QPC Information

Tracxion by QPC is a real-time data platform for contact centres. It captures interaction events across channels, platforms, vendors and BPOs, then sequences and normalises them into one consistent, real-time data layer. Workforce management, reporting and AI all work from the same operational truth, instead of reconciling conflicting versions of it. Why it matters Different platforms measure the same activity differently. Interval summaries hide what actually happened, and those gaps flow straight into forecasts, schedules and intraday decisions. AI doesn't fix bad data. It amplifies it. Our principle: fix the data before it reaches the model or the plan. AI-ready in practice Through MCP (Model Context Protocol), internal and external AI agents can act on Tracxion's live operational data through a single interface, rather than stale exports or disconnected sources. Works with your stack, not instead of it Tracxion sits across the technology stack, alongside existing CCaaS, WFM and CX platforms, integrating with environments including Genesys, NICE, Avaya, Aspect, Talkdesk and LivePerson. For technology partners, systems integrators and managed service providers, that means one consistent data layer across vendors and BPOs, and one that becomes more valuable as a customer's environment becomes more complex. Built by QPC Tracxion is built by QPC, drawing on over 30 years in contact-centre operations, workforce management and operational data. Tracxion turns complex data into better decisions. tracxion.com