Head of Operations @ Service Birmingham (November 2009 - May 2010)
Enforcement and Postal Processing Operations Manager @ (September 2008 - February 2010)
Customer Service Operations Manager @ (August 2007 - September 2008)
Postal Processing Operations Manager @ (May 2004 - August 2007)
Customer Insight Analyst and Team Leader @ (January 2000 - January 2004)
Steven Gentle Education
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Steven Gentle Skills
Sla
IT Service Management
Outsourcing
Stakeholder Management
Business Transformation
Call Centers
Contact Centers
ITIL
Change Management
Service Delivery
Team Leadership
Service Management
Operations Management
BPO
Leadership
Team Management
Management
Incident Management
Process Improvement
Business Process
Offshoring
Business Process Improvement
Project Delivery
Service Improvement
Customer Experience
Transition Management
Shared Services
Performance Management
Business Process Outsourcing Bpo
Business Process Outsourcing
Steven Gentle Summary
Steven Gentle, based in United Kingdom, is currently a Group Chief Operating Officer at Agena Group. Steven Gentle brings experience from previous roles at Azets and Capita. Steven Gentle holds a .. With a robust skill set that includes Sla, IT Service Management, Outsourcing, Stakeholder Management, Business Transformation and more. Steven Gentle has 1 emails and 3 mobile phone numbers on RocketReach.
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