Senior Client Success Manager @ (June 2007 - May 2024)
Service Manager @ (November 2002 - June 2007)
Credit and Collections Project Manager @ Sprint (September 1997 - August 2002)
Steven Brandon Education
University of Florida
Communication
1983-1988
Steven Brandon Skills
BPO
Benefits Administration
Business Analysis
CRM
Call Centers
Communication
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Data Centers
Defined Benefit
Defined Contribution
Employee Benefits
HRO
Human Resources
Leadership
Management
Outsourcing
PeopleSoft
Performance Management
Process Improvement
Professional Services
Recruiting
Service Delivery
Talent Acquisition
Team Management
Training
Vendor Management
Workforce Management
Major Clients
Business Partnering
At&t
Welfare
Voice
Campaigns
Temporary Placement
Social Influence
Operations
CIC
Sprint
Troubleshooting
PowerPoint
Operational Excellence
India
Project
Forecasting
Payroll
Staff Development
Managerial Finance
Responsibility
Engagement
Banking
Msn
Team Performance
GAP
Administering
Maturity
Delivery
Bridge
Donations
Consulting
Client Delivery
Negotiation
Florida
Lotus Notes
Fortune 100
Overseeing
Life Insurance
Location
Coaching
Investments
Falcon
Financial Analysis
Onshore
Notification
Calls
Variation
Internal Audit
Claim
Results Oriented
Continuous Improvement
Increase Productivity
Citrix
Concepts
Project Management
Revenue
Process Analysis
Integrated Services
Learner
Microsoft Word
Technical Training
Attrition
Long Distance
Instrumental
Promotional
Renewal
Microsoft Excel
Government
Video
Efficient
Residence
Labor Issues
Customer Interaction
Budgets
ROOT
Sage Act
Visual Basic
Savings
Death
Serving
Chicago
Policy
Contractual Agreements
COBRA
Control Charts
Analysis
Data Recovery
Domain Knowledge
Customer Base
Operations Management
Cost
Marketing
Credit
Country
Advocate
Performance Reviews
Optimization
Innovative Solutions
Steven Brandon Summary
Steven Brandon, based in Naperville, IL, US, is currently a HRO Relationship Manager at ADP. Steven Brandon brings experience from previous roles at Alight Solutions and Sprint. Steven Brandon holds a 1983 - 1988 Communication @ University of Florida. With a robust skill set that includes BPO, Benefits Administration, Business Analysis, CRM, Call Centers and more. Steven Brandon has 3 emails and 2 mobile phone numbers on RocketReach.
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