Steve Sullivan Email & Phone Number
Founder @ Channel Doctors
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Steve Sullivan Location
- Bournemouth, England, GB
Steve Sullivan Work
- Founder @ (March 2015 - Present)
- Cut Man @ Cx Club (December 2019 - Present)
- Proposition Development @ (June 2018 - Present)
- Associate Consultant @ (February 2016 - Present)
- Customer Services Change Consultancy @ (November 2015 - January 2016)
- Supporter Relations Review @ (November 2015 - December 2015)
- Customer Experience Consultant @ Guardian News & Media (November 2013 - October 2015)
- Deputy Chair - Dma Contact Centre Council @ (July 2015 - Present)
- Customer Service Consultancy @ (May 2015 - July 2015)
- Freelance Interim Consultant @ (July 2003 - March 2015)
- Associate Consultant @ (February 2015 - Present)
- Customer Care Consultancy @ (May 2013 - June 2013)
- Associate @ (April 2011 - May 2013)
- Implementation Manager - Multi-Channel Foundation Programme @ (August 2012 - January 2013)
- Customer Service Transformation Consultancy @ (March 2010 - May 2011)
- Interim Bid Support @ (December 2009 - August 2010)
- Associate Consultant @ (March 2010 - Present)
- Subscriptions Management Consultancy @ (August 2009 - October 2009)
- Consultant - Contact Centre Support Strategy @ County Durham Development Company & East Durham Business Service (June 2009 - October 2009)
- Sales Performance Consultancy @ (April 2008 - December 2008)
- Interim Supplier Relationship Manager @ (January 2008 - January 2008)
- Interim Supplier Relationship and New Proposition Manager @ (May 2007 - September 2007)
- Head - Offshore Telebanking @ (June 2004 - December 2006)
- Telemarketing Operations Manager @ (January 2002 - January 2002)
- Contact Centre Director @ (January 2002 - January 2002)
- Managing Consultant @ (January 2000 - January 2001)
- Client Services Manager @ (January 1997 - January 2000)
- Project Management Consultancy @ Cambridgeshire and Peterborough CCG
- Project Lead - Contact Centre Supplier Selection @
- Senior Account Executive @
Steve Sullivan Education
- University of Hertfordshire
(Management Studies)
1994-1996 - University of Manchester
Bachelor Of Arts (Economics, Politics)
1985-1988
Steve Sullivan Skills
- Technology Needs Analysis
- Change Management
- Call Center
- Relationship Management
- FSA
- Outsourcing
- IVR
- Vendor Management
- Stakeholder Management
- E-commerce
- Customer Acquisition
- Customer Retention
- Call Centers
- CRM
- Team Management
- Management
- Customer Experience
- Strategic Planning
- Performance Management
- Business Process Improvement
- Project Delivery
- Project Management
- Contact Centers
- Account Management
- Customer Relationship Management Crm
- E Commerce
- Telecommunications
- Management Consulting
- Customer Relationship Management
Steve Sullivan Summary
- Steve Sullivan, based in Bournemouth, England, GB, is currently a Founder at Channel Doctors. Steve Sullivan brings experience from previous roles at Cx Club, Contact Centre Panel, Injection Consulting Limited and DMG Media. Steve Sullivan holds a 1994 - 1996 University of Hertfordshire. With a robust skill set that includes Technology Needs Analysis, Change Management, Call Center, Relationship Management, FSA and more. Steve Sullivan has 3 emails and 1 mobile phone numbers on RocketReach.
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Steve Sullivan
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Bournemouth, England, GB
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