Steve Sullivan Email & Phone Number
Founder @ Channel Doctors
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Steve Sullivan Location
- Bournemouth, England, GB
Steve Sullivan Work
- 2015 -now Founder @
- 2019 -now Cut Man @ Cx Club
- 2018 -now Proposition Development @
- 2016 -now Associate Consultant @
- 2015 -2016 Customer Services Change Consultancy @
- 2015 -2015 Supporter Relations Review @
- 2013 -2015 Customer Experience Consultant @ Guardian News & Media
- 2015 -now Deputy Chair - Dma Contact Centre Council @
- 2015 -2015 Customer Service Consultancy @
- 2003 -2015 Freelance Interim Consultant @
- 2015 -now Associate Consultant @
- 2013 -2013 Customer Care Consultancy @
- 2011 -2013 Associate @
- 2012 -2013 Implementation Manager - Multi-Channel Foundation Programme @
- 2010 -2011 Customer Service Transformation Consultancy @
- 2009 -2010 Interim Bid Support @
- 2010 -now Associate Consultant @
- 2009 -2009 Subscriptions Management Consultancy @
- 2009 -2009 Consultant - Contact Centre Support Strategy @ County Durham Development Company & East Durham Business Service
- 2008 -2008 Sales Performance Consultancy @
- 2008 -2008 Interim Supplier Relationship Manager @
- 2007 -2007 Interim Supplier Relationship and New Proposition Manager @
- 2004 -2006 Head - Offshore Telebanking @
- 2002 -2002 Telemarketing Operations Manager @
- 2002 -2002 Contact Centre Director @
- 2000 -2001 Managing Consultant @
- 1997 -2000 Client Services Manager @
- now Project Management Consultancy @ Cambridgeshire and Peterborough CCG
- now Project Lead - Contact Centre Supplier Selection @
- now Senior Account Executive @
Steve Sullivan Education
- University of Hertfordshire
(Management Studies)
1994-1996 - University of Manchester
Bachelor Of Arts (Economics, Politics)
1985-1988
Steve Sullivan Skills
- Technology Needs Analysis
- Change Management
- Call Center
- Relationship Management
- FSA
- Outsourcing
- IVR
- Vendor Management
- Stakeholder Management
- E-commerce
- Customer Acquisition
- Customer Retention
- Call Centers
- CRM
- Team Management
- Management
- Customer Experience
- Strategic Planning
- Performance Management
- Business Process Improvement
- Project Delivery
- Project Management
- Contact Centers
- Account Management
- Customer Relationship Management Crm
- E Commerce
- Telecommunications
- Management Consulting
- Customer Relationship Management
Steve Sullivan Summary
- Steve Sullivan, based in Bournemouth, England, GB, is currently a Founder at Channel Doctors. Steve Sullivan brings experience from previous roles at Cx Club, Contact Centre Panel, Injection Consulting Limited and DMG Media. Steve Sullivan holds a 1994 - 1996 University of Hertfordshire. With a robust skill set that includes Technology Needs Analysis, Change Management, Call Center, Relationship Management, FSA and more. Steve Sullivan has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Channel Doctors Employees
Steve Sullivan
Founder
Bournemouth, England, GB
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