Steve Miles Email & Phone Number
Vice President - Data, Analytics, Reporting, Product and Automation @ Tele Tech Co Inc
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Steve Miles Location
- Halifax Regional Municipality, NS, CA
Steve Miles Work
- 2024 -now Vice President - Data, Analytics, Reporting, Product and Automation @
- 2019 -2024 Executive Director - Global Workforce Management (WFM) @
- 2012 -2019 Director - Global Workforce Management (WFM) @
- 2007 -2012 Senior Manager - Global Workforce Management (WFM) @
- 2005 -2007 Manager - Global Workforce Management (WFM) @
- 2004 -2005 Manager - Global Workforce Management (WFM) @
- 2000 -2004 Network Operations Manager and Sr Telecom Engineer @
- 1995 -2000 National Forecasting and Routing Strategy Manager @
Steve Miles Skills
- Workforce Management
- Call Center
- Capacity Planning
- Avaya
- Outsourcing
- Call Routing
- Nearshore
- Troubleshooting
- Management Consulting
- ACD
- Cisco ICM
- Workforce Planning
- Scheduling
- Forecasting
- Problem Solving
- BPO
- Process Scheduler
- Cisco Technologies
- Vendor Management
- Call Centers
- Contact Centers
- Service Delivery
- IEX
- Customer Experience
- Sla
- IVR
- Offshoring
- Strategy
- Avaya Technologies
- Management
- Business Process Outsourcing (BPO)
- Service-Level Agreements (SLA)
- Leadership
- Sales
- Process Improvement
- Engineering
- Business Process Outsourcing Bpo
- Marketing
- Service Level Agreements Sla
- Business Process Outsourcing
- Service Level Agreements
Steve Miles Summary
- Steve Miles, based in Halifax Regional Municipality, NS, CA, is currently a Vice President - Data, Analytics, Reporting, Product and Automation at TTEC. Steve Miles brings experience from previous roles at TTEC. With a robust skill set that includes Workforce Management, Call Center, Capacity Planning, Avaya, Outsourcing and more. Steve Miles has 2 emails and 9 mobile phone numbers on RocketReach.
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