Steve Miles Email & Phone Number
Vice President - Data, Analytics, Reporting, Product and Automation @ Tele Tech Co Inc
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Steve Miles Location
- Halifax Regional Municipality, NS, CA
Steve Miles Work
- Vice President - Data, Analytics, Reporting, Product and Automation @ (May 2024 - Present)
- Executive Director - Global Workforce Management (WFM) @ (April 2019 - May 2024)
- Director - Global Workforce Management (WFM) @ (May 2012 - April 2019)
- Senior Manager - Global Workforce Management (WFM) @ (October 2007 - May 2012)
- Manager - Global Workforce Management (WFM) @ (December 2005 - October 2007)
- Manager - Global Workforce Management (WFM) @ (September 2004 - December 2005)
- Network Operations Manager and Sr Telecom Engineer @ Gateway (January 2000 - January 2004)
- National Forecasting and Routing Strategy Manager @ (January 1995 - January 2000)
Steve Miles Skills
- ACD
- Agile Methodologies
- Avaya
- Avaya Technologies
- BPO
- Business Intelligence (BI)
- Business Process Outsourcing (BPO)
- Call Center
- Call Centers
- Call Routing
- Capacity Planning
- Change Management
- Cisco ICM
- Cisco Technologies
- Contact Centers
- Customer Experience
- Data Analytics
- Forecasting
- IEX
- IVR
- Identity and Access Management (IAM)
- Management
- Management Consulting
- Nearshore
- Offshoring
- Onboarding
- Outsourcing
- Problem Solving
- Process Scheduler
- Product Design
- Scheduling
- Service Delivery
- Service-Level Agreements (SLA)
- Sla
- Strategic Leadership
- Strategy
- Troubleshooting
- Vendor Management
- Workforce Management
- Workforce Planning
- Leadership
- Sales
- Process Improvement
- Engineering
- Business Process Outsourcing Bpo
- Marketing
- Service Level Agreements Sla
- Business Process Outsourcing
- Service Level Agreements
Steve Miles Summary
- Steve Miles, based in Halifax Regional Municipality, NS, CA, is currently a Vice President - Data, Analytics, Reporting, Product and Automation at TTEC. Steve Miles brings experience from previous roles at TTEC. With a robust skill set that includes ACD, Agile Methodologies, Avaya, Avaya Technologies, BPO and more. Steve Miles has 2 emails and 9 mobile phone numbers on RocketReach.
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