Steve Maas Email & Phone Number
Faculty - User Experience and Interaction Design @ Metropolitan State University College of Sciences
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Steve Maas Location
- Excelsior, MN, US
Steve Maas Work
- 2025 -now Faculty - User Experience and Interaction Design @
- 2021 -now Sr Consultant @
- 2010 -2021 Practice Architect @
- 2007 -2010 Manager, Customer Service @
- 2006 -2007 VP Customer Service @ AMR
- 2002 -2006 VP Customer Service @
- 2001 -2002 Practice Principal @ Rainier Technology, Compaq Global Services, Hewlett Packard
- 2000 -2001 Managing Consultant @ Extraprise
- 1997 -2000 Associate Director @ Cambridge Technology Partners
Steve Maas Education
- Metro State University
Graduate certificate (User Experience)
2024-2024 - Minnesota State University, Mankato
Graduate Certificate (Customer Experience Leadership)
2022-2024 - University of Notre Dame - Mendoza College of Business
Master of Business Administration (MBA)
1998-2000 - Augustana University (SD)
Bachelor of Arts (BA) (Speech, Drama, and Communications)
1984-1988
Steve Maas Skills
- Customer Experience
- Cisco Contact Center Enterprise
- Unified Communications
- Business Planning
- Cisco Customer Interaction Manager
- Contact Center Operations
- Visual C#
- Consulting
- Strategy
- Business Process Improvement
- Team Leadership
- SaaS
- Project Management
- Maas
- Management
- Utilities
- Cisco Customer Voice Portal
- Call Centers
- Program Management
- Cisco Unified Intelligent Contact Management
- Databases
- Cisco Unified Intelligence Center
- Vendor Management
- Cisco Call Manager
- Enterprise Software
- Business Analysis
- Data Center
- SDLC
- Customer Satisfaction
- IVR
- Process Improvement
- Analytics
- Public Speaking
- Leadership
- Cloud Computing
- Telecommunications
- Integration
- Call Center
- Routing
- Contact Centers
- Solution Selling
- Professional Services
- CRM
- Change Management
- Contact Center Reporting
- Customer Service
- Cisco Technologies
- Service Delivery
- Telephony
- Operations Management
- Business Process
Steve Maas Summary
- Steve Maas, based in Excelsior, MN, US, is currently a Faculty - User Experience and Interaction Design at Metro State University. Steve Maas brings experience from previous roles at World Wide Technology, Insight, Allied Waste and AMR. Steve Maas holds a 2024 - 2024 Graduate certificate in User Experience @ Metro State University. With a robust skill set that includes Customer Experience, Cisco Contact Center Enterprise, Unified Communications, Business Planning, Cisco Customer Interaction Manager and more. Steve Maas has 2 emails and 1 mobile phone numbers on RocketReach.
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