Stephen Speck Email & Phone Number
Planning Analyst @ CSAA Insurance Group, a AAA Insurer
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Stephen Speck Location
- Colorado Springs, CO, US
Stephen Speck Work
- Planning Analyst @ (April 2020 - Present)
- Workforce Management Analyst @ (April 2018 - April 2020)
- Forecast Analyst @ (January 2017 - April 2018)
- Workforce Management Analyst @ (May 2016 - January 2017)
- Team Manager - Workforce Management @ (December 2012 - April 2016)
- Senior Workforce Analyst @ (March 2010 - December 2012)
- Team Manager and Real Time Analyst @ (September 2009 - March 2010)
- Senior Relationship Manager @ (September 2006 - September 2009)
Stephen Speck Education
- Colorado College
Bachelor's Degree (Research and Experimental Psychology)
2001-2005
Stephen Speck Skills
- Leadership
- Capacity Planning
- Hiring
- Attrition
- BPO
- Scheduling Management
- Planning
- Workforce Development
- Waste
- Root Cause Analysis
- Soft Skills
- Profit
- Sales
- History
- Scorecard
- Workforce Planning
- Customer Satisfaction
- Troubleshooting
- Blue Pumpkin
- Schedules
- Communication
- Data Analytics
- Team Management
- Process Improvement
- Overtime
- Analysts
- Software
- Workforce Management
- Client Requirements
- Financial Services
- Solution Implementation
- Cost Savings
- Operations
- Satellite
- Offshoring
- Billing
- Microsoft Access
- Business Process Outsourcing Bpo
- Microsoft Excel
- Agents
- Business Analytics
- Training
- CMS
- Business Requirements
- Management Information Systems
- Customer Service
- Customer Escalation Management
- Third Party Reporting
- Bids
- Management
- Design
- Adherence
- Coaching
- Scheduling
- Outsourcing
- Service Levels
- Partnerships
- MIS
- Support Management
- Call Centers
- Service Delivery
- Payroll
- Vacation
- Service Recovery
- Real Time Monitoring
- Automation
- Performance Management
- Keys
- Business Process Outsourcing
Stephen Speck Summary
- Stephen Speck, based in Colorado Springs, CO, US, is currently a Planning Analyst at CSAA Insurance Group, a AAA Insurer. Stephen Speck brings experience from previous roles at CSAA Insurance Group, a AAA Insurer, Great-West Financial and Firstsource Solutions Limited. Stephen Speck holds a 2001 - 2005 Bachelor's Degree in Research and Experimental Psychology @ Colorado College. With a robust skill set that includes Leadership, Capacity Planning, Hiring, Attrition, BPO and more. Stephen Speck has 1 mobile phone numbers on RocketReach.
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