Senior Manager, Workforce Planning @ (April 2022 - February 2023)
Manager, Capacity Planning @ (September 2020 - April 2022)
Director, Global Command Center @ (March 2018 - September 2020)
Manager, Workforce Planning @ (April 2015 - February 2018)
Sr. Resource Planning Analyst and Resource Planning Analyst @ (March 2011 - April 2015)
Scheduling Analyst @ (May 2007 - March 2011)
Operations Support Technician @ (April 2006 - May 2007)
Production Manager @ (July 2004 - April 2006)
Workforce Management Analyst @ (July 1999 - July 2004)
Stephen Schmidt Education
University of Puget Sound
BA (Business Management)
1994-1998
Punahou School
Stephen Schmidt Skills
Call Center
Process Improvement
Call Centers
Forecasting
Leadership
Customer Service
Management
Customer Experience
Customer Satisfaction
Outsourcing
Vendor Management
Team Leadership
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Project Management
Microsoft Excel
Business Analysis
Recruiting
Customer Relationship Management
Stephen Schmidt Summary
Stephen Schmidt, based in Henderson, NV, US, is currently a Director, Workforce Planning at Zillow. Stephen Schmidt brings experience from previous roles at Zillow and Egencia. Stephen Schmidt holds a 1994 - 1998 BA in Business Management @ University of Puget Sound. With a robust skill set that includes Call Center, Process Improvement, Call Centers, Forecasting, Leadership and more. Stephen Schmidt has 1 emails and 1 mobile phone numbers on RocketReach.
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