Stephen Patterson Location
- Folsom, CA, US
Stephen Patterson Work
- 2026 - now Senior Manager, Technical Support @
- 2023 - 2026 Technical Support Manager @
- 2022 - 2023 Senior IT Service Desk Manager @
- 2020 - 2022 IT Service Desk Manager @
- 2019 - 2020 Supervisor, Pilot Perfect Scale @
- 2014 - 2019 Community Support Team Lead | Premium Support Team Lead @
- 2014 - 2014 Interim Lead Genius @
- 2013 - 2014 In-Store Guest Trainer (ISGT) @
- 2008 - 2013 Apple Genius @
- 2005 - 2008 AppleCare Support Specialist II @
- 2004 - 2005 AppleCare Support Specialist I @
Stephen Patterson Education
- University of California, Santa Cruz
Language Studies, Foreign Language (Foreign Language)
- Mira Loma High School
High School Diploma
Stephen Patterson Skills
- Jira Project Administration
- Knowledge Management
- Operational Excellence
- People Management
- Project Management
- Technical Support
- Customer Satisfaction
- Customer Experience
- Customer Insight
- Process Management
- Onboarding
- Performance Management
- Project Coordination
- Strategy
- Analytical Skills
- Hiring
- Troubleshooting
- Contact Centers
- Information Technology
- Continuous Improvement
- Change Management
- OS X
- iOS
- Asana
- iPhone
- Computer Hardware
- SQL
- Google Apps
- Google Docs
- Microsoft Excel
- Tableau
- Microsoft Office
- Customer Service
- Leadership
- Management
- Coaching
- Team Leadership
- Stakeholder Engagement
- Customer Support
- Training
- Problem Solving
- Career Development
- Employee Engagement
- Spanish
- Operations
- iLife
- iWork
- Net Promoter Score
- Zendesk
- Jira
- Interviewing
- Hiring Practices
- Scheduling
- Objectives and Key Results (OKRs)
Stephen Patterson Summary
- Stephen Patterson, based in Folsom, CA, US, is currently a Senior Manager, Technical Support at MX. Stephen Patterson brings experience from previous roles at MX, Coinbase and Airbnb. Stephen Patterson holds a Language Studies, Foreign Language in Foreign Language @ University of California, Santa Cruz. With a robust skill set that includes Jira Project Administration, Knowledge Management, Operational Excellence, People Management, Project Management and more. Stephen Patterson has 3 emails and 8 mobile phone numbers on RocketReach.
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