2016 -now Director of Strategic Planning and Business Development @
2021 -2021 Major Accounts - Strategy and Compliance (Consultant) @ ELEMENTS GLOBAL SERVICES
2019 -2020 Director Of Business Development and Client Relations @ Gold Mountain Communications
2017 -2018 Director Client Services @
2016 -2017 Director of Client Services @ Convergys
2010 -2015 Global Operations Client Services – Director @ Sykes Enterprises Inc (Formerly ICT Group)
1998 -2010 Assistant Director @ ICT GROUP INC.
1997 -1998 Auditor North East Territory @
Stephen Melchiore Education
Rutgers University
BS (Business Administration and Management, General)
1986-1990
Lenape High School
High School
1982-1986
Stephen Melchiore Skills
Project Management
Client Services
Key Client Relationships
Training
Client Presentation
Analysis
Management
Program Management
Campaign Management
Statistical Reporting
Planning Budgeting & Forecasting
Personnel Management
Personnel Supervision
Quality Control
Executive Presentation Development
Call Centers
Customer Experience
Customer Relations
Contact Centers
Performance Management
Workforce Management
Vendor Management
Team Leadership
Team Management
Process Improvement
Employee Engagement
Business Process
Account Management
Outsourcing
CRM
BPO
Customer Service
Customer Satisfaction
Operations Management
Leadership
Customer Retention
Strategic Planning
Team Building
Service Delivery
Telecommunications
Strategy
Business Process Improvement
Business Development
Analytics
Quality Assurance
Recruiting
Coaching
Business Analysis
Start-ups
Cross-functional Team Leadership
Cross Functional Team Leadership
Start Ups
Planning Budgeting
Offshoring
Entrepreneurship
Planning Budgeting and Forecasting
Executive Presentation
Stephen Melchiore Summary
Stephen Melchiore, based in Southampton Township, NJ, US, is currently a Director of Strategic Planning and Business Development at Gateway Franchise Solutions. Stephen Melchiore brings experience from previous roles at ELEMENTS GLOBAL SERVICES, Gold Mountain Communications, HGS - Hinduja Global Solutions and Convergys. Stephen Melchiore holds a 1986 - 1990 BS in Business Administration and Management, General @ Rutgers University. With a robust skill set that includes Project Management, Client Services, Key Client Relationships, Training, Client Presentation and more. Stephen Melchiore has 2 emails and 2 mobile phone numbers on RocketReach.
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