Stephen Lumb Email & Phone Number
Head of Service Delivery @ British Gas
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Stephen Lumb Location
- Leeds, Leeds, United Kingdom
Stephen Lumb Work
- 2025 - now Head of Service Delivery @
- 2020 - 2025 Digital Delivery Director @
- 2019 - 2020 Head Of Service Delivery @
- 2016 - 2019 Head Of Service Delivery Management @
- 2015 - 2016 Service Delivery Manager @
- 2014 - 2015 Senior Service Delivery Manager @
- 2010 - 2014 Regional Head Of Operations @
- 2008 - 2011 Service Delivery Manager @
- 2007 - 2008 Service Delivery Manager @
- 2005 - 2007 End to End Service Manager @
- 2004 - 2005 Service Desk Lead @
- 2003 - 2004 Service Improvement Analyst @
- 2002 - 2003 Service Support Lead @
- 1999 - 2002 Service Desk Team Lead @
- 1999 - 1999 Service Improvement Analyst @ Contractor
- 1998 - 1999 Service Desk Team Lead @
- 1997 - 1998 Senior Service Desk Analyst @
- 1996 - 1997 Service Desk Analyst @ UPS
Stephen Lumb Education
- Hartshill Nuneaton 1980 - 1991
Stephen Lumb Skills
- ITIL
- Service Delivery
- Change Management
- Incident Management
- Operations Management
- Management
- IT Service Management
- Infrastructure
- Service Management
- Problem Management
- IT Operations
- Stakeholder Management
- Outsourcing
- Team Management
- IT Strategy
- Service Improvement
- Business Transformation
- Sla
- Project Management
- Project Delivery
- IT Management
- Process Improvement
- Customer Service
- Performance Management
- Team Leadership
- Customer Experience
- Strategy
- BPO
- Business Process Improvement
- Business Process
- Managed Services
- CRM
- IT Outsourcing
- Leadership
- Commercial Management
- Financial Planning
- Senior Stakeholder Management
- Risk Management
- Financial Modeling
- Contract Negotiation
- Contract Management
- Negotiation
- Vendor Relationship Management
- Service-Level Agreements (SLA)
- Troubleshooting
- Service Level Agreements Sla
- Public Sector
- SQL
- Sales Management
- Marketing
- Service Level Agreements
- Finance
- P&l Management
- Cost Control
- PRINCE2
- Customer Management
- Pre Sales
- Service Operations
- Supplier Management
- Technical Service Delivery
Stephen Lumb Summary
- Stephen Lumb, based in Leeds, Leeds, United Kingdom, is currently a Head of Service Delivery at British Gas. Stephen Lumb brings experience from previous roles at CDS UK and Civica. Stephen Lumb holds a 1980 - 1991 Hartshill Nuneaton. With a robust skill set that includes ITIL, Service Delivery, Change Management, Incident Management, Operations Management and more. Stephen Lumb has 2 emails and 1 mobile phone numbers on RocketReach.
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