Strategic Advisor, Board Member @ (February 2023 - Present)
Head of Analytics and Member Experience @ (May 2023 - January 2026)
Global VP, Client Services and Delivery @ (June 2020 - May 2023)
Enterprise Sales and Solutions Leadership @ (July 2016 - December 2020)
Stephen Lapp Education
Thomas Edison State University
Computer and Information Sciences (General)
2018-2018
The University of Texas at San Antonio 2007-2008
Northwest Vista College 2005-2007
Stephen Lapp Skills
Sales
Management
Marketing
Business Intelligence (BI)
Retail
ISO8583
Telco Architecture
Customer Relationship Management (CRM)
Customer Service
Purchasing
Inventory Management
Sales Management
Store Management
Strategic Planning
Process Optimization
Logistics Management
International Logistics
Change Management
Import Export
Account Management
Operations Management
International Sales
Supply Chain Management
Supply Chain Optimization
Cross-border Transactions
International Trade
Risk Management
Pricing Strategy
Business-to-Business (B2B)
Sales Presentations
Program Management
Product Management
Electronic Payments
Microsoft Office
Salesforce.com
Python (Programming Language)
Leadership
Team Building
Negotiation
Territory Management
Salesforce1
Solution Implementation
Customs Brokerage
International Regulations
Supplier Risk Management
Qualifying Prospects
Major Accounts
Sales Prospecting
SQL
A/B Testing
AI Architect
AI System Design
Analytics
Application Programming Interfaces (API)
Attribution Modeling
Business Process Improvement
Business Reviews
CDP
CX
CX Governance
Customer Engagement
Customer Experience
Customer Insight
Customer Satisfaction (CSAT)
Customer Success
Data-Driven Insights
Debit Cards
Digital Marketing
Digital Transformation
Email Marketing
Executive Leadership
Executive Reporting
Financial Institutions
Global Operations
Go-to-Market Strategy
Google Analytics
Incident Management
Market Segmentation
Marketing Analytics
Marketing Campaign Management
Net Promoter Score
New Program Launches
Online Marketing
Operational Excellence
Partner Relationship Management
Payment Compliance
Personalization
Planning Budgeting & Forecasting
Program Delivery Management
R
ROI Optimization
Renewal Retention
Sales Pipeline Development
Search Engine Optimization (SEO)
Service-Level Agreements (SLA)
Stage-Gate
Strategic Partnerships
Tokenization
UAT Coordination
Voice of the Customer
Web Design
Stephen Lapp Summary
Stephen Lapp, based in San Antonio, TX, US, is currently a Chief Operating Officer at PayOnward. Stephen Lapp brings experience from previous roles at Haleos, Credit Human, QRails, Inc. and UPS. Stephen Lapp holds a 2018 - 2018 Computer and Information Sciences in General @ Thomas Edison State University. With a robust skill set that includes Sales, Management, Marketing, Business Intelligence (BI), Retail and more. Stephen Lapp has 3 emails and 2 mobile phone numbers on RocketReach.
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