2014 -2017 Dispatch Supervisor and PacWest Dispatch @
2010 -2014 West Division Tier 2 Ticketing Supervisor @
2008 -2010 Trainer for Advanced Technical Support @
2006 -2007 Customer Service Rep and Field Service Rep @ Smart Systems Technologies
2005 -2006 Field Supervisor @ JBS Data Communications
2000 -2005 Lead Technician @ Pratt Communications Inc
1999 -2000 Assistant Manager @ Winston Tires
1995 -1999 Assistant Manager @ Kragen Auto Parts
1992 -1995 Infantry Squad Leader @
Stephen Jaeger Education
Santa Ana College
None (Sports Medicine)
1995-1997
Orange High School
Diploma (General Studies)
1987-1991
Stephen Jaeger Skills
Telephony
Technical Support
Troubleshooting
Call Center
Leadership
Training
Customer Experience
Management
Security
Call Centers
Customer Service
Telecommunications
Customer Satisfaction
Networking
Time Management
Customer Retention
Team Leadership
VoIP
Broadband
Wireless
Process Improvement
Team Building
Cross-functional Team Leadership
Cross Functional Team
Cross Functional Team Leadership
Stephen Jaeger Summary
Stephen Jaeger, based in Anaheim, CA, US, is currently a Technical Operations Supervisor at Spectrum (formerly Time Warner Cable). Stephen Jaeger brings experience from previous roles at Time Warner Cable, Comcast Cable and Smart Systems Technologies. Stephen Jaeger holds a 1995 - 1997 None in Sports Medicine @ Santa Ana College. With a robust skill set that includes Telephony, Technical Support, Troubleshooting, Call Center, Leadership and more. Stephen Jaeger has 3 emails and 2 mobile phone numbers on RocketReach.
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