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Stephen Hodson Location
Zurich, Switzerland
Stephen Hodson Work
2020 -now Senior Director, Global Service @
2019 -now Senior Consultant - Noventum Service Management @ SGH-Services and Noventum Service Management
2018 -2019 Director Customer Care, EMEA @ BIO - RAD LABORATORIES, INC.
2016 -2018 Global Head of Service @
2012 -2015 Director of Customer Service, Europe @
2010 -2012 DIrector, Global Customer Service @
2006 -2010 Customer Service Director, EMEA @
2000 -2005 Manager Customer Service @
1995 -1999 Manager, Region Customer Service Manager @ Abbott Diagnostics, Central, Eastern Europe, Middle East & Africs
Stephen Hodson Education
MBA and Electrical & Electronics (E&E)
Master of Business Administration (MBA)
1997-2000
Southampton College of Higher Education
HNC (EE - Electronics & Electrical Engineering)
1979-1982
Shirley Warren Secondary School
Stephen Hodson Skills
Customer Service
Leading transformational change
Customer Experience
Customer Engagement
Customer Satisfaction
Strategic Leadership
Global Service Management
Revenue & Profit Growth
P&L Management
Medical Devices
Restructuring
Molecular Diagnostics
Medical Diagnostics
Emerging Markets
Research
Six Sigma
Management
Leadership
Strategy
Cross-functional Team Leadership
FDA
Capital Equipment
Biotechnology
Product Launch
Change Management
Sales
Pharmaceutical Industry
Cross Functional Team Leadership
Marketing
Revenue and Profit Growth
Global Service
u.s. Food and Drug Administration Fda
Public Speaking
Cross Functional Team
Leading
u.s. Food and Drug Administration
Stephen Hodson Summary
Stephen Hodson, based in Zurich, Switzerland, is currently a Senior Director, Global Service at Thermo Fisher Scientific. Stephen Hodson brings experience from previous roles at SGH-Services and Noventum Service Management, BIO - RAD LABORATORIES, INC., Tecan, Global and Abbott Diagnostics, Europe. Stephen Hodson holds a 1997 - 2000 Master of Business Administration (MBA) @ MBA and Electrical & Electronics (E&E). With a robust skill set that includes Customer Service, Leading transformational change, Customer Experience, Customer Engagement, Customer Satisfaction and more. Stephen Hodson has 3 emails and 2 mobile phone numbers on RocketReach.
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