2023 -
now Insurance Advisor and Licensed Insurance Agent @
2021 -
2023 Account Manager and Licensed Insurance Agent @
2015 -
2021 Executive Director and Program Director @
2009 -
2015 Senior Customer Support Manager @
2008 -
2009 Customer Support Manager @
2005 -
2008 Support and Implementation Manager @
2000 -
2005 Support Technician and Implementation Specialist @
1993 -
1999 Associate Director of Admission @
1991 -
1993 Education and Leadership Consultant @
Stephen Dortch Education
Colorado State University
Master of Business Administration
2010
-
2012
Birmingham-Southern College
Bachelor Of Arts (History, Business Administration)
1987
-
1991
Mountain Brook High School 1984
-
1987
Stephen Dortch Skills
Customer Service
Process Improvement
Customer Satisfaction
Coaching
Mentoring
Training
Human Resources
Leadership
Customer Experience
Performance Management
Technical Support
Salesforce.com
Recruiting
Customer Support
Management
Team Management
CRM
Analysis
Operations Management
Team Building
Product Management
Leadership Development
Strategic Planning
Team Leadership
Employee Training
Change Management
Customer Retention
Employee Engagement
Cross-functional Team Leadership
Business Analysis
Strategy
Business Development
Call Centers
SaaS
People Management
Open Innovation
Collaborative Problem Solving
Relationship Building
Business Process Improvement
Customer Relationship Management (CRM)
Customer Relationship Management Crm
PowerPoint
Social Media
Operations
Program Management
Marketing
Cross Functional Team Leadership
Social Media Marketing
Customer Relationship Management
Stephen Dortch Summary
Stephen Dortch, based in Fort Collins, CO, US, is currently a Insurance Advisor and Licensed Insurance Agent at Collective Insurance Group. Stephen Dortch brings experience from previous roles at Brightway Insurance, Rocky Mountain Youth Sports - Rocky Mountain Fever Basketball Club and Constant Contact. Stephen Dortch holds a 2010 - 2012 Master of Business Administration @ Colorado State University. With a robust skill set that includes Customer Service, Process Improvement, Customer Satisfaction, Coaching, Mentoring and more. Stephen Dortch has 4 emails and 3 mobile phone numbers on RocketReach.
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