Team Manager and CSO @ Stream Global Services (March 2011 - March 2013)
Chef de groupe @ (April 2009 - October 2010)
chef de projet service client @ Virgin Mobile France (September 2008 - March 2009)
Chef de projet service client @ (January 2007 - January 2008)
Ingénieur Projet @ Team Partners Group (October 2000 - June 2007)
Chef de projets MOE-CRM and GED @ (October 1999 - October 2000)
Chef de projets département organisation et méthode @ (January 1995 - October 1999)
Stephane Leclercq Education
Université Paris Nanterre
DEUG (SHC)
1991-1993
Stephane Leclercq Skills
Data Warehousing
Team Management
Telecommunications
Outsourcing
Call Centers
Customer Experience
Management
Change Management
Project Management
ITIL
CRM
Mobile Devices
IT Service Management
Pre-sales
VoIP
IT Outsourcing
Customer Service
Customer Satisfaction
Linux
Gestion d'équipe
Centres d'appel
Gestion de projet
Télécommunications
Expérience client
Contact Centers
Appareils mobiles
Centre d'appel
Service client
Avant-vente
Centre d’appel
Gestion de la relation client (CRM)
Gestion d’équipe
Voix sur IP (VoIP)
Centre Dappel
Voix Sur Ip Voip
Avant Vente
Gestion De La Relation Client Crm
Pre Sales
Gestion De La Relation Client
Voix Sur Ip
Stephane Leclercq Summary
Stephane Leclercq, based in Angers, FR, is currently a Responsable opérations client at Noelse. Stephane Leclercq brings experience from previous roles at HELPLINE, Sitel France, Stream Global Services and Bouygues Telecom. Stephane Leclercq holds a 1991 - 1993 DEUG in SHC @ Université Paris Nanterre. With a robust skill set that includes Data Warehousing, Team Management, Telecommunications, Outsourcing, Call Centers and more. Stephane Leclercq has 1 emails and 2 mobile phone numbers on RocketReach.
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