Step Change Outsourcing is a growing contact centre working in partnership with some of the UK’s largest brands for over 15 years. We turn challenges into opportunities. We are; • Results orientated • Generate exceptional ROI • Demonstrate continuous improvement We do this by being experts in; - Outbound selling - Inbound selling - Retention - Cross Sell - Upsell - Webchat sales In 2020, we were accredited as a Sunday Times Top 100 Company, achieving 3rd place as a Best Small Company. We have also been accredited 3 stars by Best Companies, the highest level for workplace engagement. We are FCA authorised, ISO 27001:2022 and PCI DSS certified, proving our commitment to information security management.
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Step Change Outsourcing Questions
The Step Change Outsourcing annual revenue was $16.3 million in 2026.
Katharine Shilton is the Chief Customer Officer of Step Change Outsourcing.
73 people are employed at Step Change Outsourcing.
The NAICS codes for Step Change Outsourcing are [56, 561].
The SIC codes for Step Change Outsourcing are [736, 73].
Top Step Change Outsourcing Employees
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James Ratcliffe
Director of Data and Performance AI at Step Change Outsourcing
England, United Kingdom12 -
Declan Shilton
Owner at Step Change Outsourcing
Stevenage, GB21 -
31
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Tom Bickerdike
IT Manager at Step Change Outsourcing
Letchworth Garden City, GB -
Beth Jones
Planning, Governance and Communications Director at Step Change Outsourcing
Letchworth Garden City, GB1 -
1
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1
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