Stefan Petersen Email & Phone Number
Head of Resolution Management, APAC @ Genesys
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Stefan Petersen Location
- Sydney, NSW, AU
Stefan Petersen Work
- Head of Resolution Management, APAC @ (August 2026 - Present)
- Head of VCF Customer Success Management Team, Asia Pacific and Japan @ (January 2024 - February 2026)
- Senior Manager, Asia Pacific Cloud Customer Success @ (April 2023 - January 2024)
- Strategic Cloud Customer Success Manager @ (August 2022 - April 2023)
- Senior Cloud Customer Success Manager @ (May 2021 - August 2022)
- Senior Manager, Asia Pacific and Japan Escalation Management @ (August 2017 - October 2020)
- Senior Principal Escalations Program Manager, Asia Pacific @ (February 2012 - August 2017)
- Support Account Specialist @ (September 2009 - February 2012)
- Owner and Lead Creative @ Scubafish Studios (July 2002 - May 2010)
- NSW Sales Manager @ Digital By Design (December 2008 - August 2009)
- Media and Entertainment Consultant @ (March 2008 - December 2008)
- Estimator and Detailer @ (October 2005 - January 2008)
- Manager, Retail Store, B2B Solutions @ (September 2001 - October 2005)
Stefan Petersen Education
- Academy of Art University
Bachelor of Fine Arts (Animation, Visual Effects)
2001-2004
Stefan Petersen Skills
- Analytics
- Automation
- Business Analysis
- Business Analytics
- Business Development
- Business Intelligence
- Business Process
- Business Process Improvement
- CRM
- CSS
- Cloud Computing
- Communications Audits
- Customer Engagement
- Customer Experience
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Service
- Enterprise Software
- Executive Relationships
- Force.com
- HTML
- Integration
- Leadership
- Management
- Optimization
- Problem Solving
- Product Adoption
- Product Management
- Program Management
- Project Management
- Requirements Analysis
- Revenue Generation
- SaaS
- Sales Operations
- Sales Support
- Salesforce.com
- Software as a Service (SaaS)
- Strategic Partnerships
- Strategy
- Team Leadership
- Training
- Web Applications
- Customer Relationship Management Crm
- Customer Relationship Management
Stefan Petersen Summary
- Stefan Petersen, based in Sydney, NSW, AU, is currently a Head of Resolution Management, APAC at Genesys. Stefan Petersen brings experience from previous roles at Broadcom Software and VMware. Stefan Petersen holds a 2001 - 2004 Bachelor of Fine Arts in Animation, Visual Effects @ Academy of Art University. With a robust skill set that includes Analytics, Automation, Business Analysis, Business Analytics, Business Development and more. Stefan Petersen has 1 emails and 1 mobile phone numbers on RocketReach.
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