Sonia Neto Email

Senior Manager Client Experience Design- Corporate and Institutional Banking @ HSBC

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Sonia Neto Location

London, GB

Sonia Neto Work

Senior Manager Client Experience Design- Corporate and Institutional Banking @ (July 2026 - Present)
Global Digital Design Lead- Innovation and engineering @ (May 2023 - October 2025)
Global Head of Digital Experience Design - Low Carbon Energy @ (May 2023 - October 2025)
Service Design Lead- Digital customer success team @ (May 2022 - April 2023)
Director @ Sneto limited (June 2018 - July 2023)
On maternity leave @ Sneto limited (March 2020 - November 2020)
Head of Service Design- Global Design experience team @ (August 2021 - April 2022)
Lead Service Designer - Global Design experience team @ (February 2021 - August 2021)
Lead Service Designer GDX - Global Design Experience Team @ (September 2019 - March 2020)
Lead Service Designer Global customer experience team @ (April 2019 - June 2019)
Lead Service Designer Shell Global customer experience @ (November 2018 - March 2019)
Lead Service Designer @ (May 2018 - August 2018)
Design Strategist @ Hulgrave (November 2017 - March 2018)
Mentor @ (September 2016 - January 2017)
Senior Innovation Advisor @ (September 2014 - January 2017)
Guest Lecturer @ (March 2015 - March 2015)
Service Design Lead @ (May 2022 - October 2025)
Design TA (Teaching assistant)- Human-centered design for social innovation course @ (March 2014 - October 2014)
Founding member of Open IDEO London meetup group @ OpenIDEO (June 2013 - October 2014)
Business Development Manager @ (December 2012 - April 2013)
Researcher and analyst @ (November 2012 - November 2012)
Innovation Consultant @ (October 2011 - June 2012)
Innovation Consultant @ (December 2010 - October 2011)
Design Manager @ Faria & Bento, Lda (October 2000 - September 2010)
Industrial Designer @ Cerarpa, Lda (September 1999 - June 2000)

Sonia Neto Education

Royal College of Art - Executive Education
Certificate of Completion (Innovation for SDG 4: Quality Education)
2024-2025
University of the Arts London
MA (Innovation Management)
2010-2012
Centro Português de Design
Intern at Centro Português de Design (Intern at Centro Português de Design)
1999-2000
IADE
BA (Industrial Design)
1995-1999

Sonia Neto Skills

Design Thinking
Design Strategy
Service Design
Product Design
User-centered Design
Experience Design
Strategy
Business Strategy
Industrial Design
Design Management
Product Development
User Experience
Concept Development
Creative Strategy
Brand Development
Research Design
Interaction Design
User Experience Design
Product Innovation
Market Research
Concept Design
User Interface Design
Trend Analysis
Rapid Prototyping
Trend Forecasting
Innovation Management
Creative Problem Solving
Qualitative Research
Cross-functional Team Leadership
Strategic Design
Ethnography
Innovation Consulting
Concept Generation
User Research
Social Innovation
Co-creation
Open Innovation
Business Design
Customer Experience Design
HCD

Sonia Neto Summary

Sonia Neto, based in London, GB, is currently a Senior Manager Client Experience Design- Corporate and Institutional Banking at HSBC. Sonia Neto brings experience from previous roles at bp and Sneto limited. Sonia Neto holds a 2024 - 2025 Certificate of Completion in Innovation for SDG 4: Quality Education @ Royal College of Art - Executive Education. With a robust skill set that includes Design Thinking, Design Strategy, Service Design, Product Design, User-centered Design and more. Sonia Neto has 1 emails on RocketReach.