Solgari Information

• Imagine significantly improving customer satisfaction and employee engagement in just days! • Solgari intelligently connects customers to the people and the help they need fast. • Powered by Microsoft AI, integrated within Teams and deployed from Azure in minutes. The Microsoft Teams AI Customer Engagement Solution from Solgari enables any Microsoft Teams user to become a Customer Service Champion: - Customer Service, Sales, Marketing, Specialists and Back Office users can use the app within their existing Teams environment - Customers can communicate through any preferred communication channel, whether that’s Voice, SMS, email or a Social channel. - Advanced self-service options powered by Microsoft Azure Open AI Service ensure customers can be authenticated and find answers to the most common issues quickly. - Intelligent skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first conversation. - Solgari AI Copilot (powered by Azure Open AI) provides users with real-time Conversation Summary and Sentiment Analysis across any channel to assist customer engagement. - All customer communications data captured through CRM case management with out of the box integrations with Microsoft Dynamics 365 and Salesforce.com - Launch outbound sales, marketing and citizen contact campaigns across voice and SMS, handled by users within Teams - Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments. For more information, please visit the company website at www.solgari.com Contact Details: email: sales@solgari.com EMEA: +353 1 246 1130 Australia: +61 1800 728 103 UK: +44 808 238 9584 USA: +1 855 304 0022 Germany: +49 69 222 222 514 South Africa: +27 105 009 177 Hong Kong: +852 3008 5699 Singapore: +65 3159 0425